Summit Broadband Reviews

The leadearship is the worst I have ever worked for. Customers constant issues are not properly worked to the end of the problem. The ball is dropped here daily because of lack of full game plans and follow thru on managements part. The customer facing frontline employees take all the heat knowing full well that most of the never ending issues customers face will probably never be fully resolved. That sucks from an employee standpoint knowing you have to blow smoke up some customers wazoos to move on to the next fire. I feel bad for alot of our customers knowing the frustration thay have to endure and not being able to take their problem to full resolution through all the departments and red tape here.

This was the worst job experience I've ever had. If you are wondering about working in the store front, run away. You are servicing rich customers in the Naples and Fort Myers area that feel like they are entitled to everything. There is no work life balance. You will be working Saturdays and you will be working overtime, sometimes 6 day work weeks back to back. The customers are rude and management pretends to sympathize with you, but they don't care about you. I have never been micromanaged so much in my life. Management needs to be shuffled out. The processes you use for your job are not efficient. You will have to do the work of other departments as well as your own. The company is heavily influenced by the customers. If the customer is part of a condo association board or knows the C.O.O. then they can basically get what ever they want from the company. Look, long story short, avoid this company at all costs if you live in the Fort Myers, Naples area.