Sumo Reviews

2.4

18% would recommend to a friend

(15 total reviews)

29% positive business outlook

Sumo has an employee rating of 2.4 out of 5 stars, based on 15 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

15 reviews
5.0
1 Feb 2024

Why work at sumo.

Recommend
CEO approval
Business outlook

Pros

Friendly environment, fast driven workers, quality service is the main target.

Cons

Fast paced environment that you need to set up your mind every time you work or else you will give up because of how busy they are.

4.0
24 June 2025
Recommend
CEO approval
Business outlook

Pros

The company is filled with good people who are talented at what they do.

Cons

The company has had a mixed past, with some shadiness. But all those people are no longer at the business and the company makes a real effort now to do things the right way.

3.0
1 Oct 2023

Okay Small Business

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

• Opportunity to grow - positions open every now and then with little competition • Monthly team drinks • Company transparency - the business is generally informed of what’s going on by management

Cons

• Management - people in positions of power who are at each others throats which leads to my next point • Teamwork - teams don’t like to work for each other rather against each other. Lots of finger pointing too • Career Development - while there are opportunities to grow, the training beyond being a customer service agent is almost non-existent. Be prepared to learn on the job and be expected to know everything in a week • Flexibility & Sick - be prepared to be shunned for taking JUST ONE sick day. There’s also very little room for flexibility and this is because the business runs off the smell of an oily rag which means everyone is accountable for the business succeeding or failing. The managers are not fans of working from home unless you have a very good reason • Office - the number of employees have increased overtime and the office space is shared with another business so if you have a weak bladder good luck waiting for a toilet

Viewing 1 - 3 of 15 Reviews

Glassdoor has 16 Sumo reviews submitted anonymously by Sumo employees. Read employee reviews and ratings on Glassdoor to decide if Sumo is right for you.