SunCloud Health Reviews

Thank you for your comments. We appreciate the positive comment and are deeply concerned that you left feeling like we are judgmental and that we don’t care about you, your wellbeing or your health. We are in the business of taking care of people and being accepting and loving toward everyone. Thus, your experience is concerning to hear, and we would like to hear more directly from you should you be interested in communicating with us at this point. You deserve to be heard and we need to hear if there is something going on that we can be doing better. We do want to say that while we are in fact proud to be able to provide the quality of care that we do while being an in-network provider with most commercial insurance plans, we are certainly not proud to not be able to accept Medicare or Medicaid. We know patients with no insurance or state or federally funded insurance deserve the same level of care as everyone else, and they have very few options- especially for the kind of work that we do. We have spent quite a bit of time and money exploring become a Medicare and or a Medicaid provider. It is incredibly complicated and requires systems that we currently do not have in place. I believe one day we will accept either or both, but in the meantime, we are certainly not proud that we do not. And we are currently exploring a scholarship program with a group called Project Heal. Again, thank you for your feedback.

Thank you for your comments. We are grateful for the kind words about our clinicians, and it is clear you did not feel the same way about management. We are sorry we disappointed you as a team member and absolutely intend to use your comments to improve ourselves for future employees. Though what we have now is standard, we have a new HR team coming on board with all new benefits starting in January of 2023 that is a vast improvement on what we are able to offer currently. We cannot wait to roll this out. The limited office space is an ongoing struggle and a function of growth and in some cases planning on our part that we can certainly do better. Again, thank you for your thoughts. We wish you the best in your future endeavors.