Good company, good benefits if you are ok with an onsite or hybrid work schedule
Pros
The benefits are really wonderful, overall, the work life balance seems pretty good. Pay is decent, healthcare cheap.
Cons
Seems to be lots of favoritism in certain departments, my department is one of the lower rungs on the totem pole and we are required to have someone onsite every day. This makes it very difficult to schedule time off and we are also on call once every 5-6 weeks with the expectation of calling people back within 20 minutes. It seems possible that being on call will be even more frequent because PC technicians who are currently scheduled on call likely will no longer have to be on call or required to be onsite at all - only the service desk staff. Because I do not plan to stay in the midwest long term, and because my passion is not to be on a service desk, I don't think I will stay here much more than 6-12 months. Traditionally service desks are positions that can be 100% remote, but here they encourage hand holding and it seems to be protocol that employees walk up to the service desk rather than call. This is unlike any environment I have ever worked, so it is somewhat foreign to me that someone who needs assistance with a software would walk up to a service desk rather than call.