Superloop Reviews

Unable to escalate any issues to HR or upper management as they are all deep friends with each other, even from executive level downwards. Discrimination toward white ethnicity when hiring for over a year. Difficulty communicating with Australian Staff in English - English test was required to be completed post-hiring for all employees. Nepotism is rampant in the company, numerous complaints to HR with clear evidence shown, no action taken on numerous occasions. No one except bottom level employees actually do the tasks required, management take all credit. Previous Operations Managers performance directly impacted offshoring of the contact centre and has numerous HR complaints, however provided with a promotion and hefty pay increase. Raises have never been performance based and are of a fixed value, however management illegally advises you to refrain from speaking with colleagues about pay. Frequently expected to do additional work outside of your job description without title change or pay increase. Consistently promises promotions, pay increases and better work environments, however never delivers.

* Staff is not treated as human talent. Rather, staff is treated as peasants who has to agree to what management says * Lot of favouritism and nepotism * Good and hard working employees are given more responsibilities without any change in contract or without any pay rise * Talent is not appreciated. Good talent is asked to keep their ideas to themselves as no one cares * Automated Rotating roster is broken. You can have a schedule where you are working for 12 days straight without any day off. * New database system implemented with no risk analysis * Staff has very little to no support with the complex issues from management * There is no reward for doing a good job * People doing different roles are getting paid same * Offshoring the call centre and there is no quality check.