Surcheros Reviews

3.7

73% would recommend to a friend

(37 total reviews)
avatar

Luke Christian

90% approve of CEO

59% positive business outlook

Surcheros has an employee rating of 3.7 out of 5 stars, based on 37 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Surcheros employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

37 reviews
1.0
30 May 2017

Low pay, no fun, no respect

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working with fun and friendly coworkers who know how to work together as a team and will look out for you are the best thing this job has to offer, and employees can typically get the schedule they need if they are working part-time. Free food that you will get sick of after a while is offered if you work over five hours a day, and you can potentially get some benefits and small raises if you work here long enough.

Cons

In a nutshell, you are getting paid a very low wage (hourly minimum wage) for a very high paced job, dealing with very rude and demanding customers. You get zero respect from the corporate office team, and the immediate supervisors only pretend to be nice to you so you'll just shut up and do your job so they don't catch the massive amounts of crap that consistently roll downhill everyday from the corporate office. Corporate office and CEO have very big heads, believe their company is bigger than it actually is, and expect the employees to care about this lowly service industry job as much as they do. Opportunities for advancement only exist if you know someone on the inside, but they will always tell you that you're going to get that promotion "in just a couple more months" if you just keep sticking it out. Employee morale is extremely low; workers consistently call out two or three times a week to avoid coming to a place where they know they're just going to get a lecture about something they've done wrong on a daily basis. They make it no secret to other coworkers that they hate their jobs, but unfortunately, it is the only thing available in this small, rural town and the management exploits this fact to the fullest. The environment is extremely stressful, full of useless, petty drama, and the store is always understaffed. Upper management lets you know plain and simple that they do not care about the concerns of the employees and will tell you that you should be grateful to just have a job. Every level of management is on a power trip; employees get written up for every mistake that is made, and the first line of reasoning for the management to get employees to "behave" is to threaten to take away your job, pay, opportunities, etc. They treat you like a child and literally try to control every aspect of your personality while you are working. Overall, the corporate office and upper management is the biggest barrier to achieving a decent workplace environment, and is only concerned with itself and their bottom line. They are very ungrateful to all of the work that the team does to make their company successful, and literally blame all of the company's shortcomings on the employees. The office attitude and culture needs to be changed drastically, and the CEO needs to get a better understanding of what it means to run a business that requires having workers. Avoid working here at all costs. You'd get paid the same to work at Subway or Walmart, except there's probably a lot less drama at both of those places.

1.0
22 Mar 2018

Job is a joke

Recommend
CEO approval
Business outlook

Pros

Absolutely nothing positive to say about working here

Cons

Everything in the previous review, is 100% true!, they don't give a dang about anything except a high profit margin for themselves. They have to make the same every week if it means taking from employees.

1.0
28 Dec 2021

This Place was the Worst

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Other Team Members (not managers) are friendly and supportive.

Cons

Basically, the title. No exaggeration. This place was the most exploitative and toxic job I have ever had. Not only do they lie about "paying the highest wages" with "great benefits", they will try to, as the General Manager once said to me, "squeeze every last little bit of work out of you" without breaks or raises. Schedules are inconsistent and the place is so short-staffed at all times that everyone ends up doing several things at once with no time to breathe. They try to control every aspect of your personality and tell you to, "act like you're having fun" even though you're clearly not. If you're not in high school and you work night shift, you will likely work 'til almost 1:00 AM every night while day shift and high school students never work a minute over their scheduled time. Worst of all, they treat their employees like they're all a burden on the company rather than an asset. This company cares so little about their employees that if a customer is having a bad day and decides to take their anger out on you, curse at you or belittle you, management's first reaction is to write you up and treat the situation like it's your fault. They force you smile and act "happy" (even though no one is happy working here) or face being written up. Make a mistake because you're so busy doing five different things at once? Write-up. Customer complains about a single burnt chip they saw in their meal? Write-up. Take a 30-second break to take a drink of water because you're dehydrated - you better believe you're getting written up. No discussion, no warning. Straight to punishment. In fact, management is encouraged to write employees up as much as possible over the most minor things so they can, "have a paper trail to keep employees from collecting unemployment" when they inevitable get fired. Also, despite their constant price raising, corporate is always threatening to take away raises, eliminate positions and cut hours... Unless of course, you're the son or daughter of one of the corporate managers; they will always get the hours and pay they want and will always be the first up for promotion. For everyone else, the corporate office treats you like you're a worthless nobody and blames literally all the company's shortcomings on you and the other employees. Luckily for me, I was able to earn my college degree while working at this wretched place and have since moved on to a job in a field that I love; but one thing I am 100% certain of is that I will never work for these people ever again under any circumstance. Even if I was facing homelessness and had nothing to eat, I would never accept a job at any of these restaurants. As long as the people running this place are still in charge, nothing will ever change. TL; DR: Very low pay, inconsistent schedules, no PTO, consistently short-staffed, extreme amounts of multitasking, very short if any breaks at all, constant write-ups for minor incidents, no empathy for working adults or nightshift employees, extreme favoritism, and a completely rotten attitude from the corporate office.

Viewing 1 - 3 of 37 Reviews

Glassdoor has 37 Surcheros reviews submitted anonymously by Surcheros employees. Read employee reviews and ratings on Glassdoor to decide if Surcheros is right for you.