Management shows a consistent lack of transparency, with commitments around contracts, career progression, and working conditions frequently not being honored. This has created a strong sense of distrust among staff.
Decision-making appears highly subjective. Promotions, command upgrades, and role assignments do not follow clear merit-based criteria and seem influenced by personal relationships, which undermines confidence in the system.
There is a broader culture of low respect toward employees, with limited consideration for operational feedback. Morale is low and turnover is high.
Career progression lacks transparency, and there is a widespread perception that local pilots (Indonesian nationals) are at a disadvantage compared to others with similar qualifications.
Significant concerns exist around maintenance standards, particularly under the current maintenance management. Decisions appear heavily cost-driven, with limited emphasis on long-term reliability, and this has resulted in recurring concerns among pilots about aircraft condition.
In incident or defect discussions, the maintenance manager is perceived to attribute responsibility to flight crew without a consistently balanced technical assessment. This dynamic creates friction between departments and discourages open reporting, which weakens overall safety culture.