First off know this: GLASSDOOR REVIEWS ARE USURPED BY THE EXISTING SYSCON TEAM with "glowing reviews" to cover up the not-so-glowing. It's an active process that is done at the behest of the owner but not "REQUESTED" by the owner per se as that's dishonest on every level. This is no good as the talent that they get should be aware rather than clueless about what they are getting involved with.
Most importantly...the people there are truly awesome, kind, smart and clearly tolerant so that's a major positive.
This is an MSP or "Managed Service Provider" (AKA - Consulting) Work work work work work work work. Accounting for time CONSTANTLY. Having to ALWAYS chase after work and billable hours when Syscon should be handing this over. Why should anyone get reprimanded because they didn't have enough work to do (and I mean MEANINGFUL work) Being expected to keep yourself busy. No lunch room. No breaks. You get an hour lunch "technically" but good luck fitting that in. Chaotic processes! Ticket system is Freshdesk and is a mess with tickets EVERYWHERE. Finding one is a task unto itself and to do this while learning and remembering all that you can is a nightmare. Check here, check there , look at this and that to find tiny details to access various areas of the network and hosted sites. You are micromanaged a bit by the owner but mostly it's just chaos and not worth the crazy money they paid me to sit around and do network "quarterly checklists".
This company drops balls a bit causing clients to get angry. Sadly it's understandable too. Totally chaotic small business where you are pulled in every direction ALL THE TIME. Like I said it's an MSP or "Managed Service Provider" so 'nough said.......and the owner is willing to do just about anything for ALL CLIENT REQUESTS and honor the most insane and cost-prohibitive and ridiculous requests just to earn their business which then infuriates the tech. This is then passed on to a team of (now) 3 that WAS a team of 6 making it nigh impossible to learn anything or adapt or fix an issue requiring much time. Director (a good man!) is pulled in every direction and required to attend meeting after meeting after meeting BY THE OWNER causing MORE balls to be dropped. He can't provide any guidance or work with anyone one-to-one which is absolutely necessary. He literally has no time due to owner's neediness and one can't help but feel bad for him. Can't see him staying long. No structure. No "training" that is officially structured. High level engineers are tasked with "quarterly server maintenance checklists" and doing things like identifying the wall jack number to a patch panel that WAS NEVER DONE DURING CONSTRUCTION. So I guess grab a probe and toner and go to town. What a mess!!! No Cisco and instead Sonicwall.......UGH! Clients use old hardware with bandaid fixes. ProCurve switches................WTF! GoDaddy for certs. Many subpar solutions but...........many state-of-the-art and solid solutions too. It's a mix.
Syscon's owner is one with little technical aptitude that barks like she's a technical enthusiast. Sheesh....what could go wrong with this I ask???? HIGH TURNOVER so nobody really knows anything except one single person. He's got 8 years though and he's a pillar to that place. Employees there now are really kind and nice people and smart too.
I can't give them 1 star as they do some things right. God help us all if a company can't do anything right.
***ONE MUST ABSOLUTELY "LOVE" THE FIELD OF INFORMATION TECHNOLOGY........LIKE LOVE IT TO DEATH..........TO ENDURE AND WORK FOR AN "MSP"!***
