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      TCC, LLC

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      TCC, LLC Reviews

      3.5

      74% would recommend to a friend

      (28 total reviews)
      avatar

      Roseann Miller

      89% approve of CEO

      61% positive business outlook

      TCC, LLC has an employee rating of 3.5 out of 5 stars, based on 28 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TCC, LLC employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

      Reviews by job title

      28 reviews
      1.0
      28 Aug 2016

      Incompetent decision making, reaction-based management, zero strategic thinking

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The office itself is quite nice, and many of the people who work there give 110% every day.

      Cons

      As a former top leader at this company, I have seen both its best attributes and its worst. Unfortunately the negatives far outweigh the positives at TCC. Executive leadership consistently makes poor business decisions that negatively affect their clients at Agora Publishing, the employees, but most importantly the customers calling in. The training provided is woefully inadequate and the agents are not equipped with the level of technology they need to perform this incredibly complex job. There are sets of business processes layered on top of each place that defy any semblance of logic. This makes things incredibly difficult to manage, with ever-changing rules and policies that happen only because their processes are so inefficient in the first place. Management is constantly "putting out fires" and bandaging self-inflicted wounds. This leads to constant course-corrections, over reactive policies, and more poor business decisions. I also worry about the long term health of this business. I dealt directly with the clients who pay for TCC's services, and their level of satisfaction was perpetually very low. They pay a premium price for outsourced customer service, but TCC was incapable of delivering a premium service due to the issues listed above. Their largest clients are constantly on the verge of ending their partnership with TCC, which would lead to layoffs/downsizing almost immediately. The spectre of clients leaving is what leads to the strong, often emotional over reactions by management. Because of this, the cycle keeps repeating itself. But at some point, the clients really will leave, and TCC won't be able to maintain its bloated budget.

      avatar
      TCC, LLC Response
      9y
      Note from TCC, LLC President: We appreciate you taking the time to provide feedback around your experience at TCC. TCC has been in business for 4 years and we continue to make course adjustments as we grow. Growth is hard. All strong businesses modify their business models based on growing and shrinking needs of the business. That's just what you do to stay in the game. TCC remains – no, has become a strong, viable business. When we began the reorganization of the company, we started with the top leadership team. With the help of an independent consultant, we took several steps backwards and realized we needed the right people at the helm, on the leadership team. After all, everything that happens in a company happens top-down. We are dedicated to ensuring we have the “right people in the right positions". I agree at the beginning of 2016 the (then) leadership team was fractured, each person on their own mission, without collaboration. Because of this, the company struggled with low morale and less than delighted clients. Then we made a pretty dramatic change, the leadership team of 7 became a lean focused leadership team of 4. The current leadership of the company works not in traditional "silos" or within boxes on an org chart, we work in circles, we call them communities. You see, it's not Mr. E's Operations and it's not Mrs.T’s Client Services, it's a community of people who practice leadership by example and collaborate at the highest level to ensure we are taking care of our employees who take care of our clients. At our last companywide town hall meeting, I was moved to tears by the positive comments and kudos being passed among the teams – all positions! This was dramatically different from the one prior. At this meeting, though, someone asked me "what is your proudest moment?" and I had to say "Right now. Right now I'm so proud of where we are and how far we've come in just months". Yes, we worked tirelessly but we got it right! One of our staffing partners told me, "Ro, I'm really proud of your company. Most call centers start out with a bang, everything is hunky dory and right about now they start to fail and flounder. You did it the right way. You failed first, you learned and now you're on your way." We have more work to do and we will continue on our employee centric, customer focused path.
      2.0
      7 Nov 2017

      A Terrible Place to Stay Beyond One Year

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid training, full time work, light rail accessibility, decent pay ($14/hr after 6 months)- a good place to work temporarily while you find a steady job, or a good place to work if you don't mind transforming into a robot Monday through Saturday

      Cons

      Absolutely zero upward mobility fueled by excessive outside hiring, culture of sexual and racial harassment, disrespectful treatment of employees, dishonest business practices for customers and dishonest/insufficient communication with employees

      1.0
      13 Aug 2014

      A terrible place to work.

      Client services
      Recommend
      CEO approval
      Business outlook

      Pros

      There aren't many pros about working at TCC. I guess it was nice to be able to wear shorts and flip flops. The head of HR was a very passionate and caring employee and made my transition leaving the company smooth.

      Cons

      The biggest issue this company faces is communication. All of the communication is between the director, general manager, and the director's daughter. They withhold information for their own benefits and put employees on blast when they make mistakes. They also do not set their employees up for success. They claim that they want employees to meet with their direct/acting supervisor at least once a week for a one on one; however in my three months I was there, I never met with anyone. For that matter of fact, I didn't even have a direct supervisor. My advice is to avoid working for this company, regardless of the position or pay.

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      ReviewsTCC, LLC reviews

      Glassdoor has 29 TCC, LLC reviews submitted anonymously by TCC, LLC employees. Read employee reviews and ratings on Glassdoor to decide if TCC, LLC is right for you.