TOUS Jewelry Reviews

3.5

54% would recommend to a friend

(60 total reviews)
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Alba Tous

86% approve of CEO

52% positive business outlook

TOUS Jewelry has an employee rating of 3.5 out of 5 stars, based on 60 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TOUS Jewelry employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

60 reviews
1.0
22 May 2021

Company to be voided

Recommend
CEO approval
Business outlook

Pros

If you are an experienced retail management profesional and never worked before with jewellery try to learn as much as you can and leave at the very first opportunity for better brand . Tous is far away from luxury as much as they try to sell themselves as luxury brand .

Cons

I didn’t experienced such a badly structured company in 20 years of retail experience where since my day one I saw managers wasted and very tired complaining about bad organisation from the top management. Badly understaffed collapsed stores where everyone has to do everything under high pressure and everyone does it with mistakes since you have to multitask on an extreme levels .

1.0
16 Feb 2016

Worst job To be at but great pay

Recommend
CEO approval
Business outlook

Pros

Great discount we got half off in the items in the store, you were able to build a relationship with your local and touristy customers. Some really cute collections would come out here and there. Depending who your co workers are you build a good relationship with them. They pay pretty well!

Cons

Working for Tous has been one of the most stressful jobs I have ever had!! The management team is very immature and they show favoritism to there employees. You can complain all you want but nothing every gets done!! If your able to put up with high school drama and petty issues than this is the place for you!! Even though must of us are out of high school already. Some of the upper management team do not know how to speak to other employees.

1.0
23 Dec 2015

AWFUL PLACE TO WORK AT!!!

Recommend
CEO approval
Business outlook

Pros

Nothing unless you can kiss up to the managers and become a favorite amongst them then it is a good idea to work at Tous!

Cons

Working at Tous was an awful experience not because of the clients but because management and other employees were the most incompetent people I have ever worked with. First of all, it felt like high school with all the favoritism and cliques the manager had created by teaching employees one way and contradicting the next way if you don't know what your doing. There is no real structure amongst TOUS the company with other stores in other states and basically they were operating on their own systems. Another major conflict within the store how competitive certain stores are with retaining their items, I understand if it's somewhat selling but come on at least let the other store's have it because the client is willing to pay for it. Also, ordering items from other stores that we can't sell is completely dumb, and this is where the hostility comes from other managers in other TOUS stores come from. The jewelry is not fine jewelry if it breaks when you try it on after the 5th time. Nobody in the USA will ever know who TOUS is if it's not advertise and hiring people who solely speak only Spanish and not being bilingual Spanish/English will hurt making a sell. Also, managers tend to make fake accounts to reserve items within their store so other store's can't track it and ask for the item. You will be so surprised how much management love to give discounts to their family and friends!

Viewing 1 - 3 of 60 Reviews

Glassdoor has 185 TOUS Jewelry reviews submitted anonymously by TOUS Jewelry employees. Read employee reviews and ratings on Glassdoor to decide if TOUS Jewelry is right for you.