TWIA Reviews

3.7

71% would recommend to a friend

(63 total reviews)
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David Durden

100% approve of CEO

66% positive business outlook

TWIA has an employee rating of 3.7 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TWIA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

63 reviews
1.0
10 Feb 2019

Dysfunctional, negative and untrustworthy culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Health Insurance, Pension and 401k match

Cons

If you are ambitious, collaborative, want a positive atmosphere or are experienced enough to know what normal vs. dysfunctional is you will eventually want to leave. The harder you work the more you will be over allocated across multiple projects and you will have to constantly explain and/or defend yourself every step of the way. The expected trend continues as another good employee announced they will be leaving the organization. Dealing with project processes that are inconsistent, constantly changing or make no sense but you must follow, EXTREME micromanagement/improper control makes your job unnecessarily painful. We’ve been through two talented PMO Directors who thought they could do their job to direct and implement a modern, truthful, serving PMO group and address staff issues but they didn’t last long going against the CIO’s way of doing things. Somehow out of that and more, the only change that was made was to not refill that position but create a different but similar role outside of IT while leaving all the PM’s in IT without a real manager to lead them. We are a very small organization so this will only lead to more project handling processes and conflicts between the two department leaders and leave employees dealing with even more tension and frustration. Feedback is dismissed and eventually turned around on you so most people feel there is no point in saying anything anymore. The only message people are hearing from the top is – we aren’t going to slow down, keep making it happen without asking for anything more and stop complaining. Without taking the proper time to understand the full view of projects and resources or to plan them appropriately, with no consideration of lessons learned and no acknowledgement of employee burnout our leaders march us right into repeating the EXACT same mistakes. There is no genuine care or desire to understand what employees have to deal with day to day. Managers can’t do anything but apply more pressure on their employees.

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TWIA Response
7y
We want to acknowledge the frustration you experienced as our organization has gone through challenges and growing pains in service of our goal to continuously improve our operations. Our recent software upgrade was a massive, multi-year project, and -- due to the hard work and talent of our team – ultimately, a successful project. While no project of this size is without issues, our leadership team is committed to documenting what we can do better and learning from the process. Thank you for sharing your story. You are being heard. We want our employees to continue telling the truth about their experience. That is the only way, as a team, that we can truly learn from mistakes and move forward together. We are confident that steps the organization is taking will help minimize some of the issues you have voiced and foster additional dialogue.
1.0
11 Oct 2018

There goes another one

Recommend
CEO approval
Business outlook

Pros

Employees support each other Good benefits Good location

Cons

Found out today another good employee is leaving because of bad management. The CIO has run off two PMO Directors now, several good IT managers and lots of really good employees have left. The environment of the IT department needs to change and that starts at the top. Several employees who didn't leave the company were lucky enough to move over to the business side so they can be treated with respect and have a life outside of work. There are many others ready to leave.

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TWIA Response
7y
Thank you for writing. It takes courage to give candid feedback like this. Having been with us for more than five years, I can only assume you know how much our employees mean to each other and the Association. While I can’t go into detail, what I can tell you is that we hear you. Survey results and comments are not being ignored. The fact is that we have just completed an enormous technology replacement project and it has taken a toll on everyone – those in IT most directly. The last thing we want is for the hard work you have put in to result in burnout and the loss of a valuable employee. It is true some employees have chosen to leave. Losing employees, even great employees, is sometimes natural during a big organizational change. We do still have an outstanding, talented IT team. As an organization, we have all pushed through together and completed this project. There is no doubt that we will have much to review and learn once it is completed. I hope you choose to stay with us as we grow from this experience and continue to improve our culture.
3.0
10 May 2018

There's good and bad.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent benefits. New telecommuting program is also great. I work on a great team and I am supremely satisfied with my manager and my teammates. There is a lot of good here.

Cons

Instead of the various business units telling IT what they NEED, IT tells them what they're going to get. 99% of the time we get something we don't want, don't need, and actually doesn't work. All of our systems are riddled with problems and instead of taking time to fix the garbage we already have, IT continues to force new (broken) systems on us. It doesn't matter to them if it's right - just that it's done. All that matters is that there is another notch in the belt. CEO allows the CIO to bully the other business units year after year. Lies from IT are the norm. The dress code is ridiculous. I get that this is quasi-governmental so the pay is never going to be top notch so give us something else. We never see people from the outside, no reason we can't wear jeans. This is Austin, not New York.

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TWIA Response
8y
We value feedback from our fellow employees and appreciate your perspective. Thank you for mentioning our great benefits, telecommuting program, and team members. We agree there are a lot of amazing things happening here at the Association. We employ high-achievers and hold ourselves to a high standard. Our dress code of business casual Monday through Thursday with a casual Friday reflects those standards and is intended to mirror the level of professionalism we take in conducting our work. As you may know, we embarked on a long and significant journey to modernize our systems and improve the efficiency of our work. We believe we are achieving this goal through current technical initiatives supported by our talented workforce, and in alignment with the Association’s strategic goals. We value every member of our organization and their contribution. This includes our dedicated IT teams. No major endeavor is without flaw and yes, we’ve had our challenges during periods of change. More to your point, we do recognize that complexities are better streamlined and more easily managed when business units engage each other early and often. Honest feedback is imperative to our organization’s continued improvement. We appreciate your sticking with us through the growing pains and thank you for taking the time to share your thoughts. Your comments have been shared with our leadership team.
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