1. Growth has been slow. 2. Extremely high turnover rate with staff not being replaced after leaving. This has meant the workload is passed onto others, particularly to those who shouldn't be responsible for it. 3. Some teams/individuals appear to be negligent or incompetent at times, with little being done about it. This has created more stress and workload for others and a somewhat toxic, high stress environment with an us against them mentality. 4. No real career opportunities or progression. 5. Little to no effort is being put in to improve the service and value being provided despite employees feedback to management and multiple clear failings in parts of the business. All the time and effort appears to be being spent trying to keep the current service running which has become more difficult due to a lot of resource leaving the business and not being replaced. 6. Remuneration is poor, no cash bonuses, internal rewards system isn't great and is being under utilised. Recognition is next to none existent other than the odd praise in a group chat. 7. Performance review process is poor and is moaned about every year, but never changes. If anything, it has gotten worse now you're not even allowed to see your feedback during the process. 8. Workload is way too high, morale is low ands keeps getting lower, people are constantly close to burnout and nothing appears to be being done about despite it being a constant issue over a long time frame. 9. Constant struggle to retain high value staff due to lack of competitive pay packages and career growth opportunities. 10. No training or certification opportunities offered. 11. Struggling to keep up with the industry and its offerings due to all of the above.