Pros
Worked as a full-stack engineer contributing to both frontend and backend development. • Designed scalable frontend architectures and developed responsive user interfaces. • Provided Japanese–English translation and interpretation for technical and business communication. • Completed a 2-year onsite assignment in Japan, working closely with Japanese clients. • Developed image and file conversion functionalities for efficient data handling. • Created and maintained project documentation (UI, SS, PG, PT, IT). • Operated and maintained KDDI WARP systems and performed Oracle database CRUD
Cons
Provide technical support for Ribbon Communications platforms supporting telecom service providers. • Handle service-impacting incidents, customer escalations, bug tracking, system upgrades, and RMA cases. • Perform remote troubleshooting, server monitoring, CDR recovery, and detailed log analysis. • Conduct patch testing and installation in lab and production environments. • Prepare RCA reports and DITP documentation and communicate findings to customers. • Create and manage support tickets and ensure timely issue resolution. • Provide daily work status and progress updates to management.