Telnyx Reviews

3.7

64% would recommend to a friend

(115 total reviews)

David Casem

73% approve of CEO

63% positive business outlook

Telnyx has an employee rating of 3.7 out of 5 stars, based on 115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Telnyx employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

115 reviews
2.0
3 Feb 2017

Interesting work, disorganized environment

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Interesting work being done - nice perks; they feed you (breakfast/lunch/dinner), uber rides, good insurance - everyone works really hard

Cons

- be prepared to eat, sleep and breathe work and only work (no work life balance) - low pay -- no bonuses - no positions to grow into -- flat structure, no career paths or outlook - stressful, hectic and hostile environment (caused by management) - very disorganized, direction is hazy - management really wants to work you to the point of exhaustion and does not care about you as an individual. it's very apparently that they see you as just a worker - management is pretty ruthless -- they insult and berate their partners or any companies that they work with in order to get what they want

avatar
Telnyx Response
9y
Telnyx is a telecom startup competing against a powerful oligopoly of incumbents. We were founded in 2009 by two people in a co-working space and have grown into an international business with operations on two continents. Our employees tend to work more hours than in a large corporate setting; the average work week is 50 hours. Those in leadership positions may work a little more. We do our best to avoid weekend work and maintain an unlimited vacation policy, so our people can find time to recharge. Individuals join the Telnyx team for a variety of reasons, including our competitive base pay and generous equity grants. Every employee has a vested interest in our success as a firm. Our state-of-the-art facilities and best-in-class perks -- gourmet meals, complimentary laundry pick-up/drop-off, and free Ubers to/from work during certain hours -- allow the members of the team to focus their valuable time and resources on our most pressing issues. We pride ourselves on radical transparency within the organization. Our employees have the opportunity to be exposed to the direct business dealings of the C-suite. We work very hard to secure the best possible deals from our vendors while delivering exceptional service to our customers (see our G2Crowd reviews). Some of the largest and most prestigious multinational corporations deal with Telnyx directly on a regular basis. Our flat structure presents unique opportunities and challenges relative to a more traditional hierarchy. Individuals who adapt well to a fluid environment quickly find themselves with high-level responsibilities, the ability to drive progress across the company, and influence with management. We think of ourselves as short-stack of pancakes flat, not single pancake flat. We also believe in open and honest feedback. Telnyx has worked hard to develop a number of "dissent channels" for employees to communicate directly to management. As a result of this review, we have met as a team to think through ideas and implement changes that will enable us to further improve. We thank this former team member for their candid and valuable feedback.
2.0
5 Dec 2017
Recommend
CEO approval
Business outlook

Pros

They offer free breakfast lunch and dinner

Cons

They require 10 hours work per day. Mandatory. And they do not make it clear in the hiring process at all.

avatar
Telnyx Response
8y
At Telnyx, we do not have a mandatory number of hours for our employees. The average workweek is 50 hours, but we understand that individuals have outside commitments and that schedules can vary. That said, we do believe to win on a global scale, and build a revolutionary communications platform, we will not only have to outsmart our competitors, but also outwork them. In exchange for people's time, we offer several perks that give our employees more free time during the week. We also tend to be more flexible than most companies. For example, we currently have two engineers working remotely for a month to visit their loved ones abroad. We realize that startups are not for everyone. It takes a person who derives satisfaction from and is passionate about their work, who has the ability to take calculated risks, and who is gritty enough to dig in when confronted with a challenge in order to succeed here.
1.0
29 Sept 2021
Recommend
CEO approval
Business outlook

Pros

-When I first joined they had 2 in-house chefs and all meals were provided. -The HQ is conveniently located off the brown line. -There are some genuinely good people, most of whom were tricked into accepting jobs here

Cons

Where to begin? This place is pure chaos and not in the fun innocent way you see portrayed on TV. Poor planning and ever-changing whims by David the CEO lead to most people spending several days a week putting out fires. Making matters worse, he's the walking definition of an energy vampire who doesn't respect other people's time which makes working here exponentially harder than need be. Prepare to roll your eyes plenty if you end up working here or reporting under David's side of the org. And note that Ian the COO isn't any better since he's just as terrified of David as everyone else who works here. What else? The hours are extremely long and aside from a few lucky remote engineers, this is very much a butts-in-seats culture. David prefers to manage by time and place so don't get your hopes up about working from home or outside of the hours 8-6. He tries to justify this by recycling talking points from people who have actually built successful companies. Perhaps the worst thing about working here is that it is ruled by fear. Psychological safety has zero meaning at this company and if you question leadership then one of David or Ian's minions will likely report you.

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Telnyx Response
4y
First and foremost, I'm sorry for your experience at Telnyx. While there are elements of truth to your comments (i.e., I was pro in-office prior to COVID-19, along with many other tech leaders (some of whom remain so today)), it's clear that you have not been with the company for a while. Prior to COVID, we allowed for unscheduled WFH days as well as an open PTO policy. Today, the company is remote-first, and will continue to remain so regardless of what happens with COVID-19. No one is counting hours, though we continue to have high expectations of our team. We certainly don't try to motivate through fear, though I can see how it may have felt that way given the seriousness with which we take the mission-critical systems we build and support. Ultimately, it's my goal to promote a transparent and welcoming environment where employees feel empowered to contribute and speak up. I agree, things change at Telnyx constantly - at a rate that may suggest it's simply at a single person's whim - but it isn't. This is a complete team effort. The business and industry are competitive and ever-evolving and I am lucky to have a wonderful team in place around me. We will only be successful if we can continue to adapt quickly. I can only hope that remains the norm at Telnyx as we scale. I do admit that I am not perfect, but we all continue to learn, grow and improve. I'm thankful that we have so many veterans, including a good number of folks who have left, only to ultimately return.
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Glassdoor has 133 Telnyx reviews submitted anonymously by Telnyx employees. Read employee reviews and ratings on Glassdoor to decide if Telnyx is right for you.