Client Care Took a Backseat to Company Culture
Pros
Independent work, hybrid. Easy interview processes.
Cons
Company culture prioritized over client care. The primary supervisor did not appear to have formal training in mental health or supervision, which contributed to ineffective communication regarding client care. Supervision was directive, combative, and authoritarian rather than collaborative or educational. Practices did not consistently reflect client-centered principles and some job coaches relied on corrective or punitive care with their approach that seemed to place compliance over individual needs and client well-being. Limited understanding how a client's family environment, trauma history, or personal circumstances could influence their job performance, emotional regulation, and overall success. These factors were not consistently incorporated into client support. Professional development and access to evidenced-based mental health practices appeared secondary to adapting to workplace norms.