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      The CMI Group

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      The CMI Group Reviews

      3.1

      54% would recommend to a friend

      (165 total reviews)

      Thomas A. Stockton

      60% approve of CEO

      46% positive business outlook

      The CMI Group has an employee rating of 3.1 out of 5 stars, based on 165 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CMI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

      Reviews by job title

      165 reviews
      3.0
      21 Nov 2015

      1st Party Agent

      Call agent
      Recommend
      CEO approval
      Business outlook

      Pros

      I received $500+ Bonuses every month so pay really isn't so bad. Things they raffle are pretty cool, too bad i never won anything.

      Cons

      Stressed over how many payments i needed to take a day to have a good conversion rate at the end of the day. People aren't as friendly, i feel like if they were it'd be something to look forward to instead of customer complaints. No ones really motivating you. No eating on the floor, no cell phones. Having Only two 15 min breaks over a period of 7 hrs is not enough for me. Specially when you take 70+ calls a day. BORING SPECIALLY WITH THE LAME LEADS and people this place has.

      1.0
      23 Feb 2017

      Save yourself and apply somewhere else

      Call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      - Gives you call center experience so after a year you can apply somewhere else that pays more. - They will hire just anybody (a lot of teens). - You can call in, show up late, or leave early occasionally and they won't really do anything about it. - Bonus are okay but they are always changing the qualifications for it.

      Cons

      - Management doesn't know when to stop motivating you to get payments, I had a team lead that made me lie to the customers just so I can get a payment. After the customer said 5 times they can't pay, my team lead still wouldn't give it rest. It's wrong with they are doing to people. - You'll get picked on by management if you aren't getting a lot of payments.

      1.0
      30 Jan 2021

      they expect you to take an insane amount of emotional abuse

      Call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      the work from home option was the only good thing.

      Cons

      there are so many downsides. all they care about is productivity, and how much money you can bring into the company. this is a terrible place to work if you suffer a mental disability. they expect you to take an insane amount of emotional abuse from customers and managerial staff because "that's what we pay you for". that was a direct quote from a team lead

      Viewing 1 - 3 of 165 Reviews
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      ReviewsThe CMI Group reviews

      Glassdoor has 169 The CMI Group reviews submitted anonymously by The CMI Group employees. Read employee reviews and ratings on Glassdoor to decide if The CMI Group is right for you.