I'm not sure where to start! The entire vibe at The Chat Shop is quite unprofessional. I came to The Chat Shop having worked a job for a huge company with very professional standards, so I was quite shocked at the feeling of practically no HR. My team lead made you feel like she was your best friend one day, then would act quite catty the next. I think it was just her personal insecurity that made her feel as though she needed to tower over others. A huge con is the "review" process they have. You have a probationary period when you start the job, which is followed by a review in which you either PASS, FAIL, or get EXTENDED. The kicker to this process is that there is literally no numerical standard by which you pass, fail, or get extended. It it seriously like "well, I'll talk to the team leader and we'll decide later if you've passed or get extended. I'll let you know what they think!" No one should be held to a standard that they don't even know how to achieve since it's 100% subjective to how they feel you're doing. Here is the biggest reason I would say to ANYONE to steer clear of this crap show: During the beginning of my time with The Chat Shop, my father passed away along with about 5 other terrible, although not quite as terrible as my dad's passing, things happened. The Chat Shop was very kind during my dad's passing and even sent flowers to my home! I definitely thought "this is the kind of company I want to work for." As time passed, I had offered up a couple shifts or traded with others on my team to try and work around some of the things that came up in my life! (I didn't know this was an issue until my "review" in which I was told that someone on my team (AKA- my team lead) left a comment that they didn't see any leadership skills and that they felt I didn't want to be there because I exchanged shifts with others on my team.) Hearing this drawn out, rude comment said to me over the phone during a meeting was completely unnecessary. If there is an issue that needs to be addressed, come to me and tell me I shouldn't be changing shifts with others (even though it's something that you do through what's called 7Shifts and has to be approved by management.) This is when things went sour! Shortly after my annual review, in which I was told the things others on my team didn't like about me and then got 'extended', my mother was rushed into the E.R with a heart attack, adding to my list of what a horrible year it has been. I text my team lead to let her know what was going on and essentially said that I did not want to get fired, so if I was about to get fired for this, I would rather have notice so I don't have a firing on my record (which has NEVER happened before). After the text I sent explaining the situation with my mom, my team leads response was "Just to confirm, should I take this as your resignation?" That was it. After responding and explaining how I was feeling and what was going on, I didn't hear back from her for several days and when I got home from the hospital after my mom did pass, I logged on to try and figure out where to pick up things from and I had no access to any of my work logins. I didn't hear anything back about why this had happened. All of this to say - stay far far away from this "company". They are the most unprofessional, rude set of people you'll ever encounter. You'd get better professionalism working at McDonalds.
Last thing - my team lead let me know that she was asked to post a review on here to show all the wonderful things about working here, to counteract ALL the bad reviews! So, don't trust all the fake wonderful reviews, as they are current employees who have been asked to post a raving review!
