This was a great place to work, until they started expanding too quickly. A competitor closed their doors, which lead to TCP getting a bunch of new hires. Went from 5-7 agents to over 60+ in about a month. The good leads quickly died down when this happened, leading to majority coming from one source, which would send literally ANYTHING over. You'd have a 20 minute conversation with a client who was "highly-interested" in getting a house within a month or two, but would find that they didn't have the funds to pay for our services, which were MUCH cheaper than even a single mortgage payment. A lot of the sources would tell these clients anything to get them over, which would end up disqualifying them from the service within just a few questions. Management was adamant about reporting these, but the sources never fixed this issue. Sales died down fast after. Some agents would end the period with very high numbers, while the rest would barely hit goal. Not allowed to "burn" calls, even when it was clear early on that the caller had zero interest. Q&A was pretty relaxed, but would give hits for the most mundane things, such as not saying the transferring agents name when accepting a call.
The commission structure was decent enough to make a good amount, but heading into the 4th quarter, changes were made to save money, which one change was allowing clawbacks to have an unlimited hit against your check... you could have 30 sales, but 20 clawbacks to bring the total paying amount down to just 10. They were limited to only 4 per check before. Even management was forced to take a pay cut during this time. They were given the option to either reduce their salary, or reduce the commission for each sale, which isn't fair at all. Some employees were getting attendance hits from taking sick time, which I don't even think is legal.
The money was good until they grew too quickly. I don't see it getting any better until they reduce the staff and get much better leads... which, they've been terminating agents left and right lately, so might not be too far off.
