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The Guinness Partnership

Engaged employer

The Guinness Partnership Reviews

3.0

40% would recommend to a friend

(314 total reviews)

Catriona Simons

48% approve of CEO

39% positive business outlook

The Guinness Partnership has an employee rating of 3.0 out of 5 stars, based on 314 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Guinness Partnership employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

314 reviews
2.0
10 Mar 2017

The worst employer by far

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I enjoy the job but the company itself is terrible. The pay and benefits are good.

Cons

If you like to be well paid and are not interested in customers or job satisfaction, this is the place for you. Customers and staff are unhappy despite what management keeps telling us. Restructure after restructure, Guinness just doesn't seem to know what it wants. It keeps making teams redundant then setting them up in a different location before it decides to relocate the jobs again each time losing people with many years of experience. The exec team are seriously deluded about the state of the organisation and staff are only allowed to give positive feedback which just reinforces their ignorance. As Guinness HR helpfully pointed out, there are staff and customer surveys and according to the results most people are happy, yet the feeling on the ground is very different. I can't walk down the street without being accosted by dissatisfied customers complaining about poor repairs etc. Staff morale is also at rock bottom. Before HR comment; I do complete all of the surveys but you still do not listen. Poor performing staff are allowed to continue under perfoming because they've always done it whilst the rest of us get hammered if we make a mistake. If your face fits you get promoted quickly it doesn't matter if you're competent. Skilled positions are rapidly becoming unskilled by the centralisation of roles. There is no professional development, once you're in your job you either become management or stay static before your role is stripped back further. If I stay at Guinness for much longer I won't be qualified to move on which is a terrifying prospect. Trust me when I say the money isn't worth it.

1.0
16 Feb 2018

Looks like HR's been busy faking reviews(!)

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Salary and at one point the people

Cons

Where to start? Firstly the low reviews are all true, I worked for TGP (as its now known) for 3 and a half years and it started off as the best job I ever had with some of the best people I've ever worked with but my did that change quickly. All of TGP's issues are down to the changing of the CEO and constant changes in my opinion, Ms Simmons probably wanted to leave a lasting impression after she took over and she certainly achieved it. I'm not sure if her vision was one of an organisation that is criminally incompetent, festers and harbours bullying and intimidation and devoid of any decency but that's exactly whats been achieved. Before HR come back to me with their generic and meaningless response about 'how sorry they are to hear this', let me just say that I have no grudges and nothing to gain but you are also part of the problem. I left the organisation as I came to the conclusion that I valued my time, principles and sanity above the supposed security of a job, I was constantly fixing mistakes made by people and got no thanks for it, in fact quite the opposite. There's a cliquishness across the organisation and if you're not in it you'll soon know. I thankfully found a role with an organisation that not only cares about its employees but also the people they serve. There IS a culture of bullying whether you want to admit it or not and a collection of some of the most useless and incompetent people I've ever had the misfortune to work with. The constant changes and restructures - which happen about every 12 months - has resulted in TGP losing its best and brightest replacing them with worst of the worst. Some of the brown nosing in the organisation is nauseating and unfortunately its those people that get ahead - you only need to look at the reviews from the employees who have willingly put in their job titles and given it a 5 star rating. I think the worst thing however is how they treat their tenants and occupants, again you only need to google the Guinness partnership and click the news tab to see how many times they've made the news across the country. I probably wouldn't have gone out of my way to write this review if the company was making some inroads, they constantly bang on about saving money and the need for change but the amount of money they are haemorrhaging is unbelievable. Looking at them you'd never think they were a provider of social housing as they act more like a banking corporation but that's exactly what they're trying to model themselves as. I could go on and on but suffice to say its an organisation best avoided.

1.0
21 Nov 2017

Dictatorship

Recommend
CEO approval
Business outlook

Pros

Struggling to think of any, it pays the bills, but there are probably better ways of doing it.

Cons

1. Shocking management, barely any of them have any experience of the job they are supposed to be managing, leading to unrealistic expectations and a MESS. Ridiculous layers of unnecessary management, taking up big wages which for a company obsessed with value for money, is a little strange. 2. If said unrealistic expectations are not met you are met with the brown envelope, a dreaded disciplinary, called into a hearing in a degrading manner, purely to save the company paying out performance bonuses and to keep you 'in line'. 3. For a company that has it's own dictionary of 'Guinness words', one being value for money, they have absolutely no idea on the subject, constantly talking about 'amazing service' which they cannot provide. Because of this they will always listen to the customer ahead of their own staff, even if the customer is wrong, and yes the customer can be wrong! 4. It is like North Korea, staff told not to say anything negative about the organisation to customers or friends, to constantly smile and tell them how amazing the service is ect, but do not tell them the truth. This is typified on here as the positive reviews are all written by the top managers to counter the low star rating the company has thoroughly deserved, none of them are from the staff that's for sure. BRUTAL DICTATORSHIP.

Viewing 1 - 3 of 314 Reviews

Glassdoor has 338 The Guinness Partnership reviews submitted anonymously by The Guinness Partnership employees. Read employee reviews and ratings on Glassdoor to decide if The Guinness Partnership is right for you.