It's a 100+ year old building and the interior decor is about 50 years old. It is not well maintained. The GM is a man you either get along with (like me) or you don't. Same with dealing with guests- you love being on the sales floor or you don't understand why anyone keeps coming back to work. Employees either stay at MTM for a week, or for 5+ years. There is no in between. I'm in an online moms group and guests say the same thing- moms either rave and tell everyone to go there or they tell them to run for the hills.