Does The Paper Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The Paper Store employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at The Paper Store. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at The Paper Store?

52% of The Paper Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Paper Store 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at The Paper Store?

Sales Associate (125) , Retail Sales Associate (29) , Department Manager (20) , Key Holder (9) , Sales Associate/Cashier (9) , Assistant Manager (7) , Store Manager (7) , Operations Manager (6) , Part Time Sales Associate (6) , Cashier (5) , Store Team Leader (5) , Assistant Store Manager (4) , Manager (4) , Keyholder (3) , Seasonal Sales Associate (3)

What are the pros of working at The Paper Store according to real employee reviews?

"Great coworkers!" ((in 28 reviews)); "It was easy and the people were nice." ((in 24 reviews)); "Flexible hours and schedule." ((in 18 reviews)); "Great staff and welcoming to new employees." ((in 12 reviews)); "workers and friendly work environment." ((in 10 reviews))

What are the cons of working at The Paper Store according to real employee reviews?

"Low pay and below average employee discount" ((in 45 reviews)); "Poor management and lack of structure" ((in 22 reviews)); "5 managers in 2 years, they were all verbally abusive, manipulative, played staff against staff, sabotaged your work, prevented you from doing your work, psychologically abusive, forced staff out of jobs and celebrated after with certain staff, absolutely disgusting organization from top down because it starts at the top!" ((in 20 reviews)); "There's also a lot of pressure on you to make the store look spotless and fantastic when upper management is due for a visit the next day." ((in 14 reviews)); "Bad training, low hours, boring" ((in 9 reviews))

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The Paper Store

The Paper Store Reviews

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3.4

52% would recommend to a friend

(395 total reviews)

Tom Anderson

63% approve of CEO

56% positive business outlook

Ratings by category

3.7

Work/Life balance

3.4

Culture and values

3.4

Diversity and inclusion

3.1

Senior management

3.1

Career opportunities

2.9

Compensation and benefits

The Paper Store has an employee rating of 3.4 out of 5 stars, based on 395 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Paper Store employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

395 reviews

2.0

17 Apr 2026

Decent hours and social interaction, but low pay

Sales associate

Recommend

CEO approval

Business outlook

Pros

Seasonal, social interaction, decent hours

Cons

Under Pay, management, unprofessional, boring,

3.0

22 Mar 2026

Great people, tons of opportunity, needlessly stressful

Associate manager

Recommend

CEO approval

Business outlook

Pros

Great place to kick-start your career and hit the ground sprinting Room for growth/experimentation, tons of experience and learning opportunities Receptive to new ideas, encourage new concepts and voices Amazing people who can turn around projects faster than any other company I know Fun, creative space in a rapidly expanding environment Family-run business largely run by women

Cons

Only unicorns allowed - expect to do the work of two to three people Flip-flop decision making with poor communication skills from leadership Fast-paced with no off-season Only 6 holidays, little vacation time, poor health benefits, no stock options Needlessly high-stress due to lack of internal structures (always putting out unnecessary "fires") No time or investment in company culture or workplace improvements Family-run business leads to bottlenecks, highly personal decision-making, and weakened managerial leadership

5.0

9 Feb 2026

TPS

Retail sales associate

Recommend

CEO approval

Business outlook

Pros

Good company, flexible with scheduling,

Cons

Very limited hours during non-holiday seasons

Viewing 1 - 3 of 395 Reviews

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