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The SMB Help Desk

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The SMB Help Desk Reviews

3.8

65% would recommend to a friend

(17 total reviews)
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Matthew Cleaver

72% approve of CEO

62% positive business outlook

The SMB Help Desk has an employee rating of 3.8 out of 5 stars, based on 17 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The SMB Help Desk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

17 reviews
5.0
1 May 2021
Recommend
CEO approval
Business outlook

Pros

Great culture and people working there are all on the same page. Its a get your stuff done and you can take time, get days etc. kind of environment. Moved on to a different role elsewhere but enjoyed my time at SMB.

Cons

Kind of have to pick up the slack of others not doing their part as a team, but overall that is really the only con I can think of.

1.0
14 Apr 2021

A sinking ship

Recommend
CEO approval
Business outlook

Pros

not much. some of the coworkers are great. There’s snacks?

Cons

Literally do not care about the employees, just the numbers. Even when everyone is burnt out because they consistently take on more projects than they have resources for, they’ll say they know everyone’s burnt out but they need to do more because, money. The turnover rate was 300% while I was there, but not a concern to them because they’ll just hire anyone to fill an empty seat - they make sure you know you’re replaceable. Underpaid relative to the comparable salaries. No real internal structure - everyone does things differently and has different expectations so projects go wrong when they change hands. Constant negative feedback from the ceo - but he will play nice to your face and have others relay the message that he thinks you’re doing terribly. Internal Communication is awful. If you raise a concern, instead of addressing it and trying to work with you to figure it out, they’ll tell you it’s your fault or that you’re exaggerating and it’s not really a problem. NO work life balance - working after hours and weekends is expected

4.0
26 Feb 2021
Recommend
CEO approval
Business outlook

Pros

You will learn a lot in a short time

Cons

Not a lot of attention is paid to the individuals goals/plans.

Viewing 1 - 3 of 17 Reviews

Glassdoor has 17 The SMB Help Desk reviews submitted anonymously by The SMB Help Desk employees. Read employee reviews and ratings on Glassdoor to decide if The SMB Help Desk is right for you.