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      The SaaSy People

      Engaged employer

      The SaaSy People Reviews

      4.5

      92% would recommend to a friend

      (78 total reviews)
      avatar

      Reece Couchman

      97% approve of CEO

      83% positive business outlook

      Ratings by category

      4.9

      Diversity and inclusion

      4.6

      Culture and values

      4.6

      Work/Life balance

      4.6

      Senior management

      4.4

      Career opportunities

      4.3

      Compensation and benefits

      The SaaSy People has an employee rating of 4.5 out of 5 stars, based on 78 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The The SaaSy People employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

      Reviews by job title

      78 reviews
      1.0
      27 Jan 2022

      Look elsewhere.

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Only real pros of working here is that Equipment is provided, working from home and that they use Slack for at least some easy communication.

      Cons

      Incompetent and negligent management, the mangement team wouldn't respond until near the end of the day or after you've logged off at night. Was extremely passive aggressive with even the most mundane of work-related topics and the management team are more of a "Clique" instead of a team to help out and lead agents. You'll be passed from pillar to post with clients that don't even match your skillset to your CV, with barely any training nor support from managment team. Also the staff turnover is immensely high. This is the only job I've had where it has negatively impacted my mental health. Not worth the 18k per year. Also, they do not have a dedicated HR department. Which should be a major red flag.

      avatar
      The SaaSy People Response
      4y
      Hi there, thanks for sharing your feedback. I wanted to respond to the items you mentioned, firstly our management team are available 24x7, we have daytime, evening and overnight management in place for weekdays & weekends - I noticed your review status is "Former Employee" so it's highly likely you left before we implemented the overnight manager a few months ago. Secondly, you mention training - this is a key pillar of our business and one that 98% of the business agreed was "Excellent" in our last Pulse survey completed at the end of December 2021, in the previous Pulse survey in September 2021 94% rated it "Excellent" so it's something we're tangibly tracking. Finally, your comments on staff turnover are completely unfactual, our employee churn rate for 2020 was below 3.5% - again another metric we pride ourselves on. We of course wish you every success in your future career!
      1.0
      30 Dec 2021

      Unorganised.

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxed. Work from home. Easy.

      Cons

      Unorganised. Refused to pay me. Changed my start date multiple times. Waited 3 weeks for the work laptop, they barely responded to my emails and then didn’t pay me when I left the job.

      avatar
      The SaaSy People Response
      4y
      Hi there, While it's disappointing to read your review, which differs entirely from all of our other 5 star reviews. It would appear that you've gotten us mixed up with another company as we have never refused to pay anyone and certainly wouldn't leave emails unresponded to. Hopefully, you resolve the issues with the company you're dealing with.
      5.0
      25 Oct 2021

      Brilliant company to work for

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The company is people orientated, due to its size but also due to its nature. Never have I felt as part of a family more than I do at the SaaSy People. Rather than feeling like a cog in the machine I feel like everyone is on my side and we are at a level plane. The work itself is also interesting and changes day by day and as the company is growing there is always opportunity to grow alongside them.

      Cons

      The only Con is not even really a Con, is that not all workers work in an office. But even that allows for a wide variety of people to join the company and gives people more flexibility.

      Viewing 1 - 3 of 78 Reviews
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      ReviewsThe SaaSy People reviews

      Glassdoor has 85 The SaaSy People reviews submitted anonymously by The SaaSy People employees. Read employee reviews and ratings on Glassdoor to decide if The SaaSy People is right for you.