Does The Shilla Duty Free pay their employees well?

According to anonymously submitted Glassdoor reviews, The Shilla Duty Free employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The Shilla Duty Free. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at The Shilla Duty Free?

29% of The Shilla Duty Free employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Shilla Duty Free 2.3 out of 5 for work life balance, 1.8 for culture and values and 2.0 for career opportunities.

What are the top reviewed jobs at The Shilla Duty Free?

Beauty Advisor (22) , Sales Associate (5) , Sales (3) , Sales Assistant (3) , Sales Manager (3) , Brand Ambassador (2) , Cashier (2) , Marketing (2) , Promoter (2) , Runner (2)

What are the pros of working at The Shilla Duty Free according to real employee reviews?

"Good staff discount and salary" ((in 7 reviews)); "Colleagues is good" ((in 6 reviews)); "Benefits are good both full time and part" ((in 5 reviews)); "Good working environment" ((in 4 reviews)); "Good Commissions and Vouchers Scheme." ((in 3 reviews))

What are the cons of working at The Shilla Duty Free according to real employee reviews?

"Manager was biased." ((in 3 reviews)); "Serious Hierarchy culture and very dull working environment" ((in 3 reviews)); "Late working hours (till 12/1am)" ((in 3 reviews))

The Shilla Duty Free Reviews

2.5

29% would recommend to a friend

(85 total reviews)

18% positive business outlook

The Shilla Duty Free has an employee rating of 2.5 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Shilla Duty Free employee rating is 29% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

85 reviews

1.0

17 June 2026

Grooming perks can't overcome poor management and favoritism

Sales supervisor

Recommend

CEO approval

Business outlook

Pros

Grooming and phone allowance provided

Cons

Management quality is inconsistent and lacks accountability. There is a noticeable culture of favoritism and internal grouping, which affects fairness and employee development. Training does not accurately reflect actual store operations. Feedback raised during exit interviews appears to be ignored, resulting in recurring workplace issues. Career progression opportunities are limited, and stronger leadership is needed to improve staff morale, performance, and retention.

1.0

26 May 2026

Toxic environment with difficult colleagues

Former worker

Recommend

CEO approval

Business outlook

Pros

Toxic environment ang Toxic colleagues

Cons

Poor working conditions in Vietnamese

2.0

20 May 2026

Toxic environment with little support or training

Part time promoter

Recommend

CEO approval

Business outlook

Pros

- Decent incentive - Only work for 1-3 brands, depending

Cons

- Very toxic working environment. You will have work culture shock and likely be bullied. Prepare to be scolded or given black face. - If you’re promoting for multiple brands, also be prepared to be accused of stealing customers from other full timers. - Long working hours and must wear court shoes, please take note if you have any health concerns. - Can overhear other staff gossiping or complaining about their colleagues or even customers loudly in the store. - Very difficult to actually learn skills. You just get scolded until you eventually learn it from looking at others, hardly anyone actually teaches you.

Viewing 1 - 3 of 85 Reviews

Jobs at The Shilla Duty Free

Permanent Night Shift Beauty Advisor

Beauty Consultant - Skincare/Cosmetics/Perfume @ Changi Airport