Does The Smith pay their employees well?

According to anonymously submitted Glassdoor reviews, The Smith employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Smith . This rating has improved by 14% over the last 12 months.

How satisfied are employees working at The Smith ?

43% of The Smith employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Smith 2.9 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at The Smith ?

Server (25) , Server/Waiter (21) , Manager (12) , Bartender (8) , Hostess (6) , Server/Bartender (5) , Host (4) , AGM (2) , Busser/Runner (2) , Director of Operations (2) , Floor Manager (2) , General Manager (2) , Host/Hostess (2) , Server/Waitress (2) , Sous Chef (2)

What are the pros of working at The Smith according to real employee reviews?

"good money" ((in 8 reviews)); "Pay is good and fair." ((in 6 reviews)); "good benefits" ((in 6 reviews)); "Everyone was pretty welcoming and most people were extremely kind and talkative." ((in 5 reviews)); "Culture & Great People were excellent, gained lots of experience," ((in 3 reviews))

What are the cons of working at The Smith according to real employee reviews?

"Management is absolutely trash." ((in 15 reviews)); "When it’s busy there’s no available manager, or you que in line to speak with one since they have big roles of touching tables." ((in 8 reviews)); "Long hours 10 minimum for management" ((in 5 reviews)); "Work Life balance was minimal." ((in 3 reviews))

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The Smith

The Smith Reviews

3.4

43% would recommend to a friend

(121 total reviews)

Jeffrey Lefcourt

42% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity and inclusion

3.5

Compensation and benefits

3.1

Culture and values

2.9

Work/Life balance

2.9

Career opportunities

2.4

Senior management

The Smith has an employee rating of 3.4 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Smith employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

121 reviews

3.0

27 May 2026

Strong leadership and culinary creativity, but closures impact stability

Server/waiter

Recommend

CEO approval

Business outlook

Pros

Great paradigm of leadership and knowledge of culinary creativity and hospitality.

Cons

Many locations have closed over the last few years.

3.0

25 May 2026

Needs more emotional intelligence in upper management

Manager

Recommend

CEO approval

Business outlook

Pros

Very strong product that it is easy to stand behind as a manager Great spoken values that underline a desire to make people happy and create great hospitality experiences Chances for people to grow, learn, and develop

Cons

Operations focus takes away from the emotional health of the place Management can be hostile, mean, choose favorites. Not easy to see them as people who actually care about their employees.

3.0

30 Apr 2026

Great staff in a fast-paced but stressful environment

Server

Recommend

CEO approval

Business outlook

Pros

great staff, fast paced, and busy

Cons

bad corporate company, can be very stressful. management is all over the place. a lot is expected from you

Viewing 1 - 3 of 121 Reviews

Jobs at The Smith