Does The Works Stores pay their employees well?

According to anonymously submitted Glassdoor reviews, The Works Stores employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Works Stores. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at The Works Stores?

62% of The Works Stores employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Works Stores 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at The Works Stores?

Sales Assistant (129) , Store Manager (68) , Supervisor (37) , Manager (24) , Retail Sales Assistant (21) , Sales Associate (18) , Assistant Manager (17) , Branch Manager (15) , Retail Assistant (10) , Retail Sales Associate (9) , Deputy Manager (8) , Key Holder (8) , Customer Assistant (6) , Sales Associate/Key Holder (6) , Area Manager (5)

What are the pros of working at The Works Stores according to real employee reviews?

"The discount and if you get a great team" ((in 41 reviews)); "Friendly staff and easygoing." ((in 33 reviews)); "The people are great and its the best retail job I have had" ((in 25 reviews)); "Great culture, values and really do treat you as a family." ((in 15 reviews)); "Good opportunities to move within the company" ((in 8 reviews))

What are the cons of working at The Works Stores according to real employee reviews?

"Low pay & alot of tidying areas that are already tidy" ((in 44 reviews)); "Bad management not the best" ((in 31 reviews)); "Managers have been known to spy on other stores’ staff." ((in 27 reviews)); "Long hours not paid a lot of gossiping on the shop floor about people very unprofessional staff." ((in 20 reviews)); "Low pay (minimum wage) Physically demanding" ((in 11 reviews))

The Works Stores Reviews

3.3

62% would recommend to a friend

(564 total reviews)

Gavin Peck

74% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (564 reviews)

The Works Stores has an employee rating of 3.3 out of 5 stars, based on 564 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Works Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

564 reviews

2.0

15 June 2026

Lovely customers but poor management communication

Sale assistant

Recommend

CEO approval

Business outlook

Pros

Customers are lovely. Hours are ok. Discount is good.

Cons

Lack of communication from store manager. Favouritism amongst staff. Nice to your face, talks badly behind your back (in front of customers)

5.0

13 June 2026

Supportive team and excellent induction process

Deputy manager

Recommend

CEO approval

Business outlook

Pros

I’ve changed career and joined a team that are really supportive and proactive. I’ve been given the time and help to learn the ropes. The induction process is excellent and I enjoy every day in work.

Cons

No cons in my experience

2.0

2 June 2026

Shift hours are fine, but management is problematic

Sales assistant

Recommend

CEO approval

Business outlook

Pros

Shift hours are f ine

Cons

Management is problematic but could’ve been store specific experience

Viewing 1 - 3 of 564 Reviews

Jobs at The Works Stores

Website Manager

Coleshill, West Midlands, England

·

GBP 27K - GBP 37K /yr

(Glassdoor Est.)

View job

Website Experience Manager

Coleshill, West Midlands, England

GBP 24K - GBP 26K /yr

(Glassdoor Est.)

View job

Retail Sales Assistant

Market Harborough, England

View job

The Works Stores

The Works Stores Reviews

Company ratings over time

Reviews by job title

Lovely customers but poor management communication

Supportive team and excellent induction process

Shift hours are fine, but management is problematic

Jobs at The Works Stores

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