As with any consultancy, the demand can be strong at times, and it becomes important to develop the necessary skills to handle those trials. Gaining a strong understanding of tools, systems, and your peers early on can help to ease that. I also think that continuing to develop and define the system of routes to resolution with any kind of staff concern will help to improve the speed with which those concerns can be resolved. In my personal experience, the open door policy of a small business has honestly been wonderful, but I think that for different personality types a more clearly defined system would be helpful and comforting.