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      Tier1 Financial Solutions

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      Tier1 Financial Solutions Reviews

      3.5

      67% would recommend to a friend

      (46 total reviews)

      Bill Stone

      71% approve of CEO

      49% positive business outlook

      Tier1 Financial Solutions has an employee rating of 3.5 out of 5 stars, based on 46 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tier1 Financial Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      46 reviews
      1.0
      13 Sept 2021

      Not The Company You Want To Work For

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There was an employee that took care of all the social activities and brought the culture and fun into the company. What made it even more fun was the previous CEO and COO cared about their employees, culture and making sure the company felt like a home away from home. Benefits package was good and salary was decent.

      Cons

      The company doesn't care about its employees anymore. After investors came into the picture they controlled the whole business and made everyone turn their backs on each other. The company never used to fire employees. I understand business is business but because the Sales team wasn't making any sales the employees behind the scenes who spent countless hours and overnights making their team and clients happy dealt with the consequences and Tier1 laid of so many great people. It is sad to say since then, the best people and those that were looked up to left on their own and Tier1 didn't do anything to try and keep them. Company is very REACTIVE instead of PROACTIVE. To be quite frank management is only in this business to sell the company, get their shares of the profit and then move on to what's next in their careers. The company and culture Tier1 once had is gone forever and I do not recommend working for them. They will promise you everything you want to hear and not deliver anything.

      avatar
      Tier1 Financial Solutions Response
      4y
      Firstly, thank you for taking the time to provide your thoughts! We appreciate that the past few years may have been challenging with changes to the business. With the new investors in Tier1 and their confidence in us to build a strong business, Tier1 was given the opportunity to invest in creating the strategy and the platform to accelerate our positioning in the market. With some of the shifts in the market and the need to ensure we achieved our financial commitments to our stakeholders, the business was required to streamline the costs, and sadly the company had to do some layoffs. We appreciate the hard work and efforts that all our employees are putting into work towards building a successful company. Our vision is to “Revolutionize the Way You Know Your Client” and we chose the word to revolutionize to symbolize how we need to change the market's view of how they think about their client. Tier1 and the team that is in place today, aspire to create a positive, transparent employee culture and to ensure a solid, growing business that employees are proud to be a part of.
      2.0
      29 Aug 2021

      Not impressed

      Technical business analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      - Company supports career growth - Good to start a career in

      Cons

      - Restructuring caused many knowledgeable people to leave - Lack of documentation causes you to search around on Sharepoint and Slack - CCO doesn't seem genuine, cares more about profits than retaining unhappy employees - Upper management cares more about profits than the health of their employees

      avatar
      Tier1 Financial Solutions Response
      4y
      Thank you for your feedback! Providing career growth opportunities is one of our key objectives at Tier1. We believe our employees are core to building a successful Tier1 and we take our employee’s well being and career growth seriously. In 2021, Tier1 has done a number of acquisitions and bringing companies together and creating a unified culture is a journey in which we will continue to do everything possible to retain our great talent and to ensure a healthy workplace. Providing our team members with an exceptional employee experience is a top priority and we look forward to partnering with our current and future employees in this journey.
      2.0
      5 Nov 2019

      A lot of mismanagement going on. Huge morale and communication issues. Not an Innovator or a Leader.

      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      - Lots of people who are perfectly easy to get along with. - Flat company structure means that you're rarely dealing with any type of middle-management. - The product development teams are a pretty lively bunch (but elsewhere the days are pretty dull and grim). - The products themselves are quite good. - They have a very low tolerance for inappropriate behaviour/actions and have a decent track record of dealing with those types of situations well; not perfect, but this is at least a place that won't tolerate abuse - As long as I've been there, it's been a very inclusive work environment - You're able to periodically work from home, but regular use will get concerns raised to you by management. - Most managers are reasonably open to some lightly flexible working hours, given enough cause.

      Cons

      - Sales have, for years, far outpaced development output capabilities and have cultivated resentment to sales and upper management; the product development teams are constantly put in a near-unwinnable position trying to deliver various requirements with competing priorities at once due to promises made to clients. - Horizontal career movement is not-uncommon, but opportunities for vertical growth are virtually non-existent, which is especially laughable as: - They just keep on hiring more and more and more VP-level positions, and all but one of them has been from outside the company; it's really insulting when you have to pull-teeth to get a decent raise, and yet they keep top-loading high-paying VP-level positions (a handful of whom travel every week and need to be flown and housed at a cost to the company). A number of the new VPs are just overlapping job responsibilities with other VPs, so it seems especially laughable. - There's a sad lack of women in VP positions - Upper management has been doing a really heavy, and cringe-inducing, top-down "culture" push; paying lip service to building a great culture, being accessible, and talking about being "great innovators" while they continue to ignore the terrible morale that has developed in the company, and they are taking no initiatives to actually foster innovation, creativity, or personal well-being, something that most noteworthy tech companies actively *enable* their employees to do. - Inter-departmental communication & collaboration has been improving greatly, but can still often be difficult to get things done quickly - There is a constant battle of "needing to take the time to do things correctly" and "just getting it done", leading to really inconsistent results and lots of stress - While there are lots of efforts to establish straightforward and standardized processes, different departments have differing expectations and pressures that can hinder this greatly - Depending on the department, it can be difficult or impossible to get support for employees to take advantage of external training

      Viewing 1 - 3 of 46 Reviews
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      ReviewsTier1 Financial Solutions reviews

      Glassdoor has 47 Tier1 Financial Solutions reviews submitted anonymously by Tier1 Financial Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Tier1 Financial Solutions is right for you.