Tile Giant Reviews

Internal communications regarding launch dates of promotional sales are not always communicated properly, stock availability is low and there is a lack of transparency as to when replenishment will happen. This leads to vague expectations that potential customers are understandbly unwilling to take chances with and my former store would lose sales due to tiles going out of stock after ordering with no due date in sight. When emailing various members of procurement or upper management for updates on when certain tile lines would become available again, my team would be met with no response or referred to an infrequently updated and inaccurate Stock Replenishment Excel Document, with some lines showing no due dates and others only giving the month (not a date range or even week). If we tiles were quarantined at port once entering UK or if orders were not loaded onto carriage due to a picking issue at Warehouse, we would not be made aware and members of our store would have to sleuth around to find answers to simple questions that weren't confusingly not readily apparent. My store was recently closed due to consistently not making profit for some years, and with the team having changed quite a bit since I joined 2 years ago, it's clear there were wider issues as to why it failed. Perhaps our location near to bottlenecked high traffic during peak travel times, leading to low footfall, played a role. It may also been that I wasn't capable enough as a sales assistant to capitalise on sparse and few walk-ins we did get. However, I feel we weren't properly support by various other departments that our service and sales are dependent on, with little or no communication or transparency on issues we sought answer for and couldn't solve alone. The store I worked at was closed down and the team was put out of work. Only myself and another member qualified for redundancy but the others got nothing. We were given 1 week notice to clear out, sort out customer orders (send paperwork to other branches or refund customers) and leave. All this comes after 2 - 3 months of showroom renovation (initiated by branch members to invest in store and as a strategy to improve sales). We were hoping and expected to be given at least another 6 months to see whether the time0energy investment boosted our footfall and sales, but we weren't given the chance to find out. I would not advise working for the company at the moment or under its current ownership. Job security there is poor and if you do join, your branch may be closed with little notice. This goes for part-timers, full-time sales assistants, Assistant Branch Managers and Branch Managers. There are no guarantees. For your own piece of mind, try other places first. This was written somewhat rushed, so I apologise if it reads poorly or is disjointed,

Where do I start? Poor stock availability (been going on like this for the past six months at least) but they’ll constantly tell you ‘bare with us, it’s all going to get better’, poor communication from senior management to store level, expected to do stupid hours but get no thanks for it, no training, just learn on the job whether it’s right or wrong, no respect for its staff as some are working in stores with no heating, and have been doing so for years, and basically no matter what your experience, if your face fits you are ok, otherwise you’ll get bullied for not hitting figures, when it was senior management who made decisions that affected trade sales in many stores, resulting in some stores seeing over a 50% drop in sales, but it will be the managers fault not the CEO’s. He had to put part of the business into administration recently, screwing all the suppliers that we had used for a long time, hence contributing to the lost sales in most stores.