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Touch Of Modern

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Touch Of Modern Reviews

3.0

40% would recommend to a friend

(116 total reviews)
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Egon Smola

58% approve of CEO

36% positive business outlook

Touch Of Modern has an employee rating of 3.0 out of 5 stars, based on 116 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Touch Of Modern employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

116 reviews
1.0
13 Sept 2016
Recommend
CEO approval
Business outlook

Pros

— Unlimited PTO (This is standard practice in Bay Area tech as a divisive method of alleviating debt obligations from unused PTO) — Some cool people have worked here though most leave in a year or less. — Weekly lunch — Talented CTO

Cons

— High Turnover. Most employees are tempted with the promise of rapid career growth but immediately recognize that they are stuck in entry level positions. These undervalued and under-compensated employees leave the company feeling dissatisfied. Even high-level VPs and Directors leave regularly. High turnover is indicative of general dissatisfaction of employees and weak HR. — Below Market Compensation. Very few (if any) roles are compensated competitively. Typically, only those in favor make decent money. — Favoritism. A few select employees experience favorable treatment and compensation at the expense of others. These employees are allowed to regularly transgress established rules giving them a distinct advantage over those more ethical employees who play by the book. — Blatant Ethnocentricity. There are deep diversity issues at play here. In most cases, if you do not share the same culture as the founders, you will have a difficult time fitting in, communicating, and advancing, regardless of merits. — Slow Career Advancement. Though the company has grown rapidly, talented employees experience extremely slow and incremental advancement. Most talented people leave for greener pastures after being snubbed at a promotion cycle. The CEO has literally called Touch of Modern a "stepping stone" publicly when addressing the high turnover rates. This is a clear indicator that talent isn't valued for the long term. — Rampant Nepotism and Cronyism. The founders, HR team, and recruiters regularly hire under qualified friends and family. Many inexperienced boyfriends, cousins, and children get jobs. A large segment of the merchandising team and it’s management are cast offs from LivingSocial. These former LivingSocial employees get favorable treatment and benefits, in exchange for their loyalty to managers, regardless of performance. — Terrible HR. Nothing you say to the HR team is confidential as private sentiments are immediately shared with the founders. This is extremely troubling and highly unethical. HR has a difficult time retaining employees at all levels as there is a pervasive culture of not paying to keep talent. Multiple VPs who are highly effective have come and left in a year or less. — Weak management has difficulty managing employee expectations as they often over promise and under deliver. — Deceitful accounting practices. Levers are pulled to try to retroactively cap bonuses and incentive payouts. — Secrecy. Transparency is supposed to be a core value of Touch of Modern, however, this is a quality which least embodies the environment here. Lots of private meetings behind closed doors occur.

2.0
23 May 2016

Growing pains can't be your excuse forever...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Great place for a recent graduate to land a full time job in the start up sphere. -"Fun" startup vibe. Free lunches and company sponsored happy hours. -Great benefits. Affordable insurance and competitive PTO policy. -Holistically one of the best and most dynamic groups of I've ever worked with. Diverse professional backgrounds made interacting with new hires interesting. -Overall some really interesting products being sold. -Strong work/life balance if you work in the right departments. -Sales Executives come with a purpose, a plan and the experience to execute.

Cons

1.Complete and utter lack of professionalism from founders and upper management which trickles down and creates a standard for operating that is often void of common respect. 2. Whether you like it or not there's a MAJOR perception that recruiting/promotion preferences still go towards the asian ethnicities. No matter how many meetings you have it'll only look like damage control because the day to day behaviors still remain. While I do not entirely agree that there is in fact any malpractice here, when the perception exists it festers into something ugly that's a disservice to everyone that works there. 3. HR gets a gold star for effort but simply isn't hitting the mark. It's painfully obvious that no one in the executive structure has implemented a personnel strategy that achieves results to scale AND optimization. - Job titles being used to promote individuals have no industry relevance making your growth worthless to other companies when you're ready to move on. - Performance management standards and training therein for newly promoted individuals is either non existent or deplorable. Your experience working in one department can be vastly different than working in another. -Really lacking maturity in the production coordinator realm. Just because someone is in the 30-40's (or god forbid their 50's) doesn't mean they're off-culture. We're hiring for the culture we have instead of the culture we need. -We hired and promoted HR professionals that basically got thrown in as Generalists despite not having the education or experience that the organization requires much like the industry standard "HR Business Partner". These people will one day make a great ones (if they wanted) but again, without anticipating the growth requirements for the business we asked more of people than we should have and quality ultimately suffers. 4. If you work in any form of production or creative for the company it is entirely thankless and your experience as an employee with be nothing like the rest of the company. Sales related departments will always win over in the daily experience and the tenured individuals that recognized that and tried to tip the scales are long gone and the morale of ones still there are wearing frighteningly thin. 5. Couples working cross functionally is highly problematic. It's really great to have that "love" in the air but no one's personal life should have any bearing in my day to day operations.

2.0
17 Mar 2016

This Company Lacks All Forms of Professionalism

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work/life balance, really cool business model

Cons

Touch Of Modern is one of the most unhealthy work environments I have ever encountered in my career. I witnessed three women bring forward a sexual harassment case, and it took six months to have the offender terminated, meanwhile, they fired other employees for "not having a positive attitude" or "under performance." These girls were traumatized by the situation, and it seemed like HR did nothing to help them. Furthermore, weekly happy hours led to a complete lack of professionalism by upper management, where they would frequently become intoxicated, to the point of saying inappropriate comments or even throwing up. My impression from the majority of upper management was mostly disappointment and dismay at their behavior for most of my time at this company. Furthermore, there were so many bizarre situations; for instance spouses or significant others were hired even though it didn't seem like they had the qualifications to do their jobs. Another scenario--a few employees were terminated for "bringing down company morale," but they managed to keep everyone who would go out on breaks and smoke Marajuana or go to their cars and drink alcohol before returning to work. There isn't enough space in this box to recount the negative experiences I witnessed at this company.

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Touch Of Modern Response
10y
This is Jerry, and I thank you for what you have to say about work/life balance and our business model. The reasons why people are terminated from any company, not just our company, are considered privileged and private information between our two parties, and we keep these reasons private as an act of courtesy and professionalism. For all terminations, sometimes there's a behavioral issue and a case has to be built and documented before any final actions take place. When people are underperforming, they are given a chance to improve. If they fail to improve, termination is guaranteed at all companies. As for significant others, at a company with this many employees, there are bound to be some internal relationships. In terms of job referrals for significant others, we have strict procedures in place to prevent bias, like having only non-related employees involved in the interview process, and if hired, to never be in the same department. Regarding our HR team, all you have to do is visit their LinkedIn profiles (or ask them yourself) to see their many years of professional experience. A lot of these comments seem to be based on perceived incidents having to do with other employees, whether or not that perception is true. We’re not here to speculate on what others do in their off-hours, pass judgment, or spread rumors - we’re here to work hard together and make this company great.
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Glassdoor has 123 Touch Of Modern reviews submitted anonymously by Touch Of Modern employees. Read employee reviews and ratings on Glassdoor to decide if Touch Of Modern is right for you.