TourHero Reviews

4.3

75% would recommend to a friend

(36 total reviews)

Tushar Khandelwal

87% approve of CEO

73% positive business outlook

TourHero has an employee rating of 4.3 out of 5 stars, based on 36 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TourHero employee rating is 20% above average for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

36 reviews
2.0
9 Sept 2025
Recommend
CEO approval
Business outlook

Pros

• An innovative marketplace concept with genuine category-creating potential • Competitive pay for London-based roles (you have a $60k USD ceiling in Bogotá) • High autonomy and scope to ship; strong individual contributors can stand out and make visible impact • Easy to stand out among limited talent pool

Cons

• 60% of global workforce (30+ people) are in Bogotá. They are all engaged via Deel Independent Contractor arrangements, but routinely directed like FTEs (fixed hours, office mandates, performance reviews). This blurred the contractor/employee line and created ongoing anxiety internally about local labor-law exposure • Roles were marketed with equity potential, but in many cases nothing is ever formalized in writing or granted. Several colleagues reported similar experiences, which eroded trust • A small group of excellent performers carry outsized weight. Legacy hires with high comp set optics challenges, while newer high-performers who voiced concerns sometimes exited (or were exited) quickly, which had a chilling effect on healthy debate • Most of global workforce trapped by USD salaries (2-2.5k) in weak local markets, creating culture of fear where challenging leadership means termination • I observed aggressive outbound programs that appeared to rely on scraped contact lists and automated outreach that may conflict with platforms’ terms of service. Risk/return trade-offs here felt under-discussed • Product direction was set by non-technical leadership. Over multiple years this produced limited tangible progress relative to headcount and spend, with frequent pivots and shifting priorities • Internal conversations often emphasized fundraising and near-term valuation milestones over durable product-market fit and operational maturity • Day-to-day communication norms (top-down) could skew to informal and gossipy, which isn’t a fit for everyone and makes cross-team collaboration harder

3.0
25 Feb 2026

Good compensation and flexibility, but challenging culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The salary was competitive and aligned well with the responsibilities of the role. Management was generally open to hearing feedback from the team, which created the impression of an accessible leadership structure. The flexibility around time off and remote/work-from-away days was a major plus and made a significant difference in work-life balance on paper.

Cons

Although feedback was welcomed, recognition and growth opportunities seemed to favor those who were more visible or vocal about their work (even when that work reflected baseline role expectations). At times, it felt like performance visibility mattered more than consistent contribution. There was also an unspoken expectation to work beyond contracted hours, which could become overwhelming over time. The culture leaned heavily toward competitiveness, sometimes at the expense of collaboration, which made the environment difficult to navigate.

5.0
24 Feb 2026

Great startup experience

Recommend
CEO approval
Business outlook

Pros

- Founding team is much more open than your typical startup, overall great people too. - Team energy is good despite being remote across timezones. - Lots of fun and interesting problems to work on.

Cons

- Management style can be hit or miss depending on team and your seniority. Ask your manager-to-be questions around this if you are interviewing.

Viewing 1 - 3 of 36 Reviews

Glassdoor has 43 TourHero reviews submitted anonymously by TourHero employees. Read employee reviews and ratings on Glassdoor to decide if TourHero is right for you.