ToursByLocals Reviews

We’re so sorry to hear this employee experienced distress during training and coaching sessions. We listened to those complaints at the time, and discussed them with the manager involved. As a consequence we feel that she (and the whole management group) have acquired greater skill in giving appropriate feedback. With regard to the last comment, we prefer to promote people from within. The person in question started in customer support. Her Bachelor degree in Economics, together with internally provided training meant that she was well positioned to take on the work of an accountant.

We’re glad this former employee recognised the workplace flexibility and travel opportunities we aim to offer staff. We completely agree that we need to improve communication between departments and that management needs do a much better job of communicating with employees . On a recent internal survey to gauge levels of employee job satisfaction and identify areas for improvement this was an area flagged as needing improvement . As a result, we’re actively encouraging more formal and informal communication between teams, and holding leadership accountable for making this happen. There’s no doubt it’s a challenge, with offices and employees spread out over 4 continents. We’re surprised to hear about the “clock in and clock out and keep your head down” comment as this would not be a good strategy for getting ahead. We aim to hire people with bold ideas and the determination to help us grow and improve.