Town Shoes Reviews

3.1

47% would recommend to a friend

(222 total reviews)

Simon Nankervis

51% approve of CEO

36% positive business outlook

Town Shoes has an employee rating of 3.1 out of 5 stars, based on 222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Town Shoes employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

222 reviews
1.0
10 June 2017
Recommend
CEO approval
Business outlook

Pros

The pay and the benefits are good. Also they offer a flexible schedule and summer hours. Close to the ttc.

Cons

Terrible experience! Don't accept a job here and think you are in a secure situation. They hire and fire people at the blink of an eye. They promise "EPIC TRAINING PROGRAM" ( as mentioned in their postings), but don't expect this at all!!! Even during my interview I asked the manager about training. She said it was in depth and after 3 months I'd be expected to work completely independently. The people are so overworked they have no time to train you. Managers say one thing, team members say another. I received one day of "training"-where I sat and watched someone work, but never actually was asked to do it on my own. Then was left to work on my own (not 3 months later). The person training would mostly tell me she was busy when I would ask for help, then would leave at 3pm everyday when I was there until 5. She would give me dirty looks when I'd ask questions or say "I showed you that the other day". They hired me right out of school with no prior experience in this type of job, OF COURSE YOU HAVE TO SHOW ME MORE THAN ONCE. My trainer didn't even sit in the same cubical as me. My manager rarely addressed me, and when I asked her a question about a task she said she was the wrong person to ask because that wasn't part of her job...THEN WHY ARE YOU THE MANAGER FOR IT. I went in completely prepared for this job. I had an entire journal, wrote everything down, sticky notes all over the place. My team was COMPLETELY unwelcoming. Very rude. The manager even worse. Gave me some dirty looks when trying to ask some questions. Ask her to chat about my progress and she said she didn't have time. Told me on my 7th day I negatively affected her business (there were daily deadlines to be followed that my team failed to inform me about until my 6th day! I kept a journal for each day.) Other office members were lovely, but feared for their job and were VERY upset at how understaffed teams were, and just general unhappiness with the direction the company is taking. Out of everyone in the office, I met 5 people who had been there over 3 years. Most have been there less than a year. Makes you question what happen to everyone...Everyday a new desk was empty. You can't trust anyone because they all fear for their job and will do ANYTHING to cover their butts! HR is lovely especially, they are really trying to make the company better. But A LOT of the people inside are unpleasant. I tried hard to teach myself what I needed, with help from someone not even on my team, but I made a mistake in my FIRST week (5th DAY!), and they fired me. I had told a team member about the mistake and asked how to fix it, and she told me not to worry, it was an easy mistake to make and we didn't need to fix anything. A week later bye bye. They didn't even give me a chance to learn or prove myself. This is not a place to grow and learn. Not a place to work long term. I have a degree and college diploma, plus LOTS of work experience, but this as been an incredibly negative experience for someone entering their first corporate job. It's devastating.

2.0
12 July 2017

Getting so much worse

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Room for advancement Pretty good pay There are some great people HR does seem to be trying Challenging and fun to work in the store

Cons

It's basically just nonsense. All of the "culture" stuff are just action items they push on us managers to DO. That's great that there are #werkperks for support Center but what about stores? We are constantly working, no weekend off no care about work life balance. Mandated to take our team for an outing, just told that... no budget or anything just something we have to do when we actually have an evening off. There are so so many boards, communications etc it all just gets lost. It's hard to keep track of everything. Things get forgotten about because a bunch of new updates come and no one talks about the old things. It's just too much. Someone is clearly sitting there going "tell them to do this!" I think they just like having ideas then we can execute. Tasks etc are always late to come down but expected to be planned and done on time. Then they will change anyway. Senior leadership is all about fear and intimidation. Everyone is just trying to make themselves look good.

2.0
7 July 2017

Disheartening

Recommend
CEO approval
Business outlook

Pros

Family orientated relationships with co-workers. We used to receive many incentives. Now we receive nothing. And our "discount" only can be used on full priced items. Many changes, most aren't good

Cons

No credit where it is due. Very low pay, very high expectations. When you add pressure and associates don't receive and credit or raises with significant change it's disheartening. Makes you not want to bother

Viewing 1 - 3 of 222 Reviews

Glassdoor has 227 Town Shoes reviews submitted anonymously by Town Shoes employees. Read employee reviews and ratings on Glassdoor to decide if Town Shoes is right for you.