Trakstar Reviews

- Ears closed, mouths open. Management dismisses all feedback from those on the ground, despite obvious signs that decisions would result in major issues. - Leadership continues making the same mistakes over and over, thinking it will “work this time”. - Strong pattern of short-sighted decisions to improve next quarter’s outlook rather than building a company that is successful long term. - Many missed opportunities for the organization to improve and to empower its employees. So much patience and social capital expended. - Decaying products. Old systems constantly duct-taped. No effort to build for the future. A complicated mess of features that don’t make sense for the marketplace. - Decaying teams, hollowed out by constant gaslighting and blaming. Many veterans have left, leaving newbies overworked. Backfills are promised but never arrive. MASSIVE turnover — more than 50% in 2020 and 30% in 2019. - Internal false advertising of success. You will hear “best in class products” every day, yet no one is looking at how competitors have rocketed past and how no one likes to use the products. - Unreasonable goals given available resources, which pits teams against each other. - Below average pay for every team and pretend benefits. Open PTO should be called “Closed PTO”, health benefits are subpar, and 401k has especially no matching. - Future company strategy is convoluted with questionable value add, yet is pushed forward with minimal consideration and no one leading it. - Shady sales & marketing practices - advertising features that don’t exist, forcing long contracts, opaque & constantly changing pricing structure - Push back at every turn. The only support you get is from your coworkers. Leadership ignores everyone, management refused to believe how bad it is and pushes back, and both leave fake reviews on Glassdoor & LinkedIn talking about how great the company is.

I was part of Reviewsnap when the companies merged. The Trakstar leadership took over and it was really brutal. Julie was passive aggressive, very indirect (although she swore quite the opposite), and her mottos of "everyone is special and capable" really only applied to her. If she doesn't directly contribute to a solution she won't back it or let it pass and if you give feedback she doesn't like she WILL consider firing you. My experience with Reviewsnap up until that point had been one of empowerment, transparency, scrappiness, and I loved it. Trakstar couldn't be further from that. On top of that remote work was a no-go, hours in the office were strictly enforced, and no social media in the office. We were unceremoniously laid-off weeks before a launch of a new app. The severance was okay and one of our devs was re-hired but it was clearly more of a mass-firing than a cut-back since they rehired pretty promptly.