I was a highly placed leader left with a terrible opinion of Transcom
Pros
Transcom has money to burn. If you end up in a choice position, you'll have the opportunity to spend (lots) of money and no one will notice or care! San Antonio is a great city to work in - just find a position with someone other than Transcom to work for. Favoritism is a real thing from the top down. If the execs like you, you'll have it made, even if you can't actually do the job. You can have terrible attendance, be sleeping with the HR manager and a lousy ability to manage people in a way that is sincere, and the Canadian leaders will have no idea how lousy you are at your job because they like you. If you want to work at a call center in San Antonio, throw a rock and you'all hit one. Go to any other call center, but stay away from I actually grew to love a great team there. I hope they are all OK and taken care of. Too bad "taken care of" will mean they will have to leave Transcom to get that from an employer....
Cons
Payroll is a joke. Too many times, I was told to lie to the employees about Transcom's ability to make payroll. And the Comptroller in Denver was allowed to withhold employee's pay with no repercussion at all. Benefits for medical and dental are TERRIBLE! Maybe try to take care of the employees at all levels and some may actually stay and want to work there. The bugs are terrible! I know it's Texas and all, but the infestations were out of control. Spend a little money (you're good at that on stupid, senseless things - try doing it on something that will make a difference!) and bring in an exterminator on a regular basis until the bug problem is solved! Praise the employees that work hard, not just those you like. You'll be surprised how far a little praise will take you. The location of the site. It's in the ghetto! But since that is the crowd you are trying to appeal to...... The execs at the highest levels are corrupt! They have to make up fake invoices to send to clients to collect revenue that wasn't truly earned.
