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Thank you for taking the time to write us a review. Though we strive to provide the best experience possible to all our team members, we are truly sorry to hear our company did not meet your overall expectations.
At the same time, we would like to take this opportunity to address some of the concerns you mentioned above.
Life insurance coverage - There is no salary deduction and it has always been fully covered by our company to give employees peace of mind should an unforeseen event occur.
HMO - Our healthcard benefits now include a free dependent that is entirely covered by the company.
Internal promotion - Transec has always been an advocate of providing continuous growth and professional development to our team. As a result, 80% of our people in management came from internal promotion. When a higher position is available, we process those who expressed interest to give fair chance to everyone. However, as much as we would like to give opportunities to all, we're able to give the promotion to those who have demonstrated an overall stellar performance and it's also based on the headcount needed.
Leaves - It's industry practice in BPO companies to gather basic information when a leave is filed, including its reason. Transec follows the same process. In most cases, we are very flexible with leaves and approve them without hesitation. However, there are some instances when a leave might be declined due to invalid reasons.
Salary increase - We're proud to be one of the BPOs that has a good track record for providing standardized salary increases based on performance reviews. The cap mentioned in the review is not an accurate reflection of our increase as we apply a range of percentages of the current salary based on industry standards and not a fixed amount.
60 days render - When a new employee joins our company, the contract they have reviewed and signed already indicates the rendering period. Some positions only need 30 while others are up to 60 days. This is based on what we feel is necessary for their role to minimize operational disruptions and find a suitable replacement in the event they decide to explore other career opportunities.
In Transec, we value every feedback coming from our current and former employees. We hope that the details we shared here have shed some light. Please feel free to contact our Human Resources at your most convenient time and we'll be happy to learn more about your experience for future improvements.
