Truist Reviews

Your workload will only grow and grow over time with no end. During my time here, I was forced from a teller role with very rare, light bankers' complex duties to a "universal banker" role, or half teller/half banker role. I was expected to begin data mining clients during conversations, pushing product when I could, and knowing how to do just about anything in the branch despite already having the most time-crunched role in the building. Every time you meet your goals, the post will be pushed back. Clients expect blistering speed, the top level expects perfect procedural compliance and constant push to meet changing goals, and branch level leadership will nitpick you to death as you just try to make this all work. The demands being made of tellers often conflict with one-another and the whole experience will leave you stressed, burnt out, and exhausted all for pay that really isn't worth the decline of your mental health.

During my time with the company, I was always a top performer in my branch. I spent almost 3 years there. Probably half of that time was without a Branch Leader. One leader literally took credit for work he didn't do, violated some huge HR issues, and was transferred to not one, but two different branches. I asked multiple times for a promotion to Senior Banker (denied each time), and a raise (denied). The fact that I was told performance is a big factor, for decisions on promotions and raises, was a slap in the face as I was always a top producer in my branch even up to my last day, where I locked in a credit card for over 10K, and a HELOC for 55K just a week before, I was responsible for a lot of new business clients, from referrals from other business clients I've helped. Oh did I mention, I know I played a direct role in the branch reaching our quarterly goal twice without a manager. Also, I was constantly called upon to help cover other branches (even had keys to a second branch), yet I wasn't good enough for a raise/promotion. Also, it seems they are making it harder and harder to reach full incentive goals, as they keep adding different reasons to dock incentives, some of which are just outrageous.