Truss Reviews

3.1

52% would recommend to a friend

(40 total reviews)

Steve Nicholson & Chandler Cullor

54% approve of CEO

54% positive business outlook

Truss has an employee rating of 3.1 out of 5 stars, based on 40 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Truss employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

40 reviews
5.0
28 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Staff is friendly and welcome to everyone

Cons

It is fine for me with everything

1.0
22 May 2015

It used to be great. It's a skeleton of the place it once was.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It used to be the people but most of them are gone now. I enjoyed the relationships with clients, but when I realized service was no longer a priority and employees didn't matter, I knew it was time to go.

Cons

Zero communication. Most recently exec management started sending communication messages in cartoon videos. It was insulting. There is a serious lack of leadership. Too many chiefs. And the people in top leadership have no experience managing or running a company of that size and it shows. There are some excellent people who would do a much better job running the company but they are shunned if they pipe up or have an opinion. There's a 5 person HR department but no one knows what they do and morale couldn't be worse. Someone quits or gets fired every day. Straight from the CEO, "it's refreshing to get new people in with better ideas." In other words they don't care the turnover is 20 times higher than it has been in the history of the company. They also shun you when you give notice, like you are a terrible person. You're not allowed to disagree or leave for better opportunities. It's a very strange place. But again, most of the leadership is inexperienced and never worked anywhere else so they have no idea that isn't normal.

1.0
4 Aug 2018

Disaster of a Company

Recommend
CEO approval
Business outlook

Pros

My Co-workers are great and there is some flexibility.

Cons

Ownership and Leadership are a joke. Turnover is extremely high. The fact that we still have clients is amazing to me. They had to lay people off because they are running out of money. There is absolutely no training for new people and management wonders why client retention is low. I will be shocked if this company is around in another year.

Viewing 1 - 3 of 40 Reviews

Glassdoor has 52 Truss reviews submitted anonymously by Truss employees. Read employee reviews and ratings on Glassdoor to decide if Truss is right for you.