TrustYou Reviews

3.8

72% would recommend to a friend

(93 total reviews)
avatar

Benjamin Jost

64% approve of CEO

58% positive business outlook

TrustYou has an employee rating of 3.8 out of 5 stars, based on 93 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TrustYou employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

93 reviews
1.0
14 Aug 2017

Don't.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- none that I know of

Cons

If you are applying to work in development, be prepared for: - doing tasks not related to your job description...very often - a single person having almost full control of what new technologies gets added into our tech-stack - an *incredibly* old tech stack (I'm talking about frameworks, tooling, and mindset) - there is no CI/CD, all software releases is a very manual process. - they are alergic to new technologies that make a developer's life easier - constant production issues (think: almost every other day) and as a result you will be spending the bulk of time trying to put out production fires - why you ask? There are *NO* tests/unit tests for our code, there is *NO* QA team. - releases are not often, happens once a month and every developer needs to be "ready" and in the office in case something happens. - software releases STOP at 5PM, if you want to see if your code works....well too bad. - the tech salary here is way below market value so don't even think about asking for a raise - I have learned that their people doing operations/dev-ops are expected to be "on-call" on the weekends to save their software/server but are NOT compensated. - you are "expected" to attend python/bigdata/js/<buzzword tech> conferences, if you don't, they will shame and guilt you. In summary, a lot of tech and non-tech people have left and are leaving this company for good reason; this company underpays people then expects high quality performance in return along with tech talent. To me, they also do not know how to grow and teach their employees, every day feels like one big science experiment to figure out new ways to put duck tape over pieces of duck tape. They try to compensate the lack of salary by paying you in what they call "great culture" with ZERO benefits. Great culture in this sense felt like: - forced company outings and if you don't, it is usually followed by a guilt-trip - bunch of t shirts and other company-branded nonesense to make you forget about your pay because you are a shining with culture. When an employee leaves, most of the company sit there absolutely dumbfounded wondering why. There is no chance for growth here, so look else where The ones who do get promoted have completely dipped themselves into this culture and it is not based on ability/seniority. This company refers to itself as a "start-up" so that it can give "start-up" salaries when in reality they are not a start-up. Contrary to what the job postings say on the site, I believe that this company does not have engineering excellence in their DNA. I also find it interesting how all the positive reviews about this company was written in the month of December. Make what you want out of that.

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TrustYou Response
8y
Hi employee Thank you for this feedback. We are sorry to hear that you had a bad experience at our company and that there were no pro's about TrustYou from your point of view. We regret that we couldn’t reach your expectations about your job at TrustYou. We agree that the first half of this year had a strong impact on our employees, due to structural and personnel changes and all these points resulted in above-average fluctuation. It is our goal to constantly improve ourselves, to expand our young corporate structure and to give our employees a sense of appreciation. As a result, within the lasts months, we have launched many processes to address the problem of employee fluctuation and to improve the working environment. We are currently doing an industry salary review to adjust our salaries to standards and create more attractive working conditions for our employees. We regret that you have the feeling that you don't fit into that kind of environment and culture. We would be very glad if we could clear the misunderstandings in a further personal discussion. Please don’t hesitate to contact the People Operations & Culture team.
1.0
5 Nov 2018

Business Development

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some international travel / diverse workplace.

Cons

Awful awful training. no support. no marketing budget in the US. Management lacks strong communication and leadership skills. Salesforce is always breaking down. Bad place to work. Do yourself a favor and don't work at TrustYou.

avatar
TrustYou Response
7y
Thank you for taking the time to share your feedback. We are glad to hear you enjoyed our diverse workplace and international travel across offices, which is just one part of our unique company culture. The training and onboarding phase is an absolute priority at TrustYou, which is also why our US team receives regular sales training in the Munich HQ. In particular, for new team members, we have intense onboarding sessions with managers, including feedback rounds and KPIs that need to be met by all parties involved. At TrustYou, we actively promote a feedback culture across all levels and department, which is appreciated in particular also by our US team. We would like to learn more about your experience and how we can improve. Please email us at feedback@trustyou.com.
1.0
12 Apr 2021

Run

Recommend
CEO approval
Business outlook

Pros

Some cool people and a relatively easy job as there are no processes in place and nothing happens when you don’t hit your numbers

Cons

C level management is a joke Local management has no idea how to get out of the hole they are in Product is behind all competitors and feedback is not used to better position in the market

Viewing 1 - 3 of 93 Reviews

Glassdoor has 117 TrustYou reviews submitted anonymously by TrustYou employees. Read employee reviews and ratings on Glassdoor to decide if TrustYou is right for you.