U-Haul Reviews

Where shall I begin to explain the cons of this place? First of all, their contact center is in Arizona. And when you take a job with this place, and you live on the east coast, be prepared to work until 1AM and they are tricky in their wording of their interview process. They only hire you as a temp, so good luck on getting any security or benefits. Oh, yeah, their pay? $13 p/hr. You have the potential to make more, yes, if you manage to get any reservation calls. But guess what! Despite being called a "Sales and Reservation" agent, over half the calls you get are customer care calls. So, good luck meeting any kind of sales metrics that they're going to expect out of you. The managers SUCK! They will speak to you with condescending tones, because, frankly, you mean nothing to them. Nobody gives a flying flip about you, your life, or your other obligations that you may have. They say that they have "flexible scheduling" but guess, what, that can't be further from the truth. Your schedule is PERMANENT. You are locked in for a solid 6 months, and nobody, I mean, NOBODY is going to work with you on being flexible with you. Say goodbye to your weekends too! You're required to work them. REQUIRED. Their training schedule is an absolute joke. FIVE hours a day with large classes and they're gonna throw you on the phones day 2 of training. It is literally sink or swim.

technical programs are sub par and work intermittently, when this happens the employee is docked pay and considered absent when company programs do not work properly. To avoid this issue managers suggest you log in to work at least an hour before. Your schedule availability is not relevant on holidays. Nearly impossible to get time off. Minimum wage pay, though ads say at least $10 an hour (everyone starts at this pay, no matter your experience). Bonus is available, but expect to jump through multiple hoops to get it. Docked time on your "availability" (which affects your bonus) if you take your scheduled breaks and lunch. If you receive a break and lunch, even if you work a 10 hour day. Antiquated HR policies such as counting consecutive absences individually. If you are late more than one hour, you are considered absent for the whole day. If you must go into the office to work, it is business attire required. No vacation time or personal time before 2 years. Behind in industry standards for pay, vacation time, medical, and breaks/lunches. Training is more of a suggestion, with very little company consistency to its standards and regulations. Opportunities for advancement are not openly discussed with employees, you need to "find your own way". Employees are discouraged by management from submitting ideas that would improve on company practices and training. Very little support from any management when working with an unknown product or unfamiliar situation, and expect a different answer any time.