URJ Reviews

Everything else. Completely dysfunctional and toxic environment. Every man for himself mentality in the organization. Collaboration is replaced with blame, here. No documentation exists for multiple granular processes and you are expected to remember everything. This is the worst group of people (minus one) I have ever worked with. Boss was the worst person I have ever met, or worked with in my entire life. Rude, condescending, passive aggressive. Will not help you with anything and refer you back to one of these other people for assistance, who will 99% of the time pass the buck back to you. Genuinely not interested in collaboratively solving problems. Will randomly walk in and bark orders at you and expect you to follow. Is only ever interested in problems and will only ever speak to you if there is something wrong. He will try to compensate for this by twice a year buying everyone pizza. The tension in the room felt by all, you can cut with a knife. Uses word of mouth rather than the ticketing system to assign tasks. Will ask you to follow up on his tickets because "he doesn't want to help those people" (his words). More than a few of the staff I have spoken with absolutely hate him. He will badmouth all the other staff behind their back which as a boss is completely unprofessional. These people will consistently tell you to be a team player and then they proceed to not be a team player. Most here do not lead by example. Another person in the IT department is a professional buck passer. Has to be the correct issue for him to even consider helping you. "Other guy should have trained you" is the most common answer when asking a question. Mostly because there is no documentation or collaborative experience for him to fall back on. Both him and one of the IT staff have been there 10+ years and will argue and yell. Will ask you why other person never has problems and then proceeds to have a verbal screaming match with them. This happens literally every time he walks in. You would think people who have worked together this long wouldn't act like a dysfunctional family. Another IT staff member will yell and scream at random when you call him on his double speak when he tries to talk his way out of not knowing an answer. Absolutely an atrocious person to work alongside. Can never admit they need help, not even once. I would consistently find easy problems they said there are no fixes for and would tell this to the staff, which is a lie. Just didn't know how to fix and did not escalate to myself or someone else. Management holds useless meetings where the different IT departments talk about what they are working on and have no effect on the other departments. Completely absent from day to day happenings. The building staff will walk in on you and expect you to drop everything and help them even if you are drowning in work. You have to tell them to create a ticket. Depending on who you tell this to, they will become infuriated by this because they picture themselves as a vip and will promptly report this to, you guessed it: Your boss. Are you starting to get a good picture about what your day will be like here? If any staff dont like any answers you are giving them, they will go over your head and complain to your boss who will come in and complain that you are causing problems. They will usually do this behind your back even if they gave no indication that they were unhappy or needed a better answer. There are only two helpdesk staff for over 500 people in multiple locations and have no intention of sending anyone on site and expect literally everything to be solvable over the phone. If you read other reviews about this organization, this fact has not changed in 6 years which means totally different group of management or perhaps multiple groups have all done the same thing and it clearly does not work. No helpdesk manager exists and they need to hire at least 2 more people to be able to function but they will never spend the money to do it. The people who have been there 10+ years act as gatekeepers to your success, you will not succeed. They are set in their ways and get very upset if you have better ideas and try to implement them. They want things to never ever change. You will woefully regret any time you spend here as you will be mostly cleaning up implementation problems that others implement. You will also be doing a lot of password resetting and credential entering since none of the 500+ people have admin access. Hand holding for simple issues will begin to overwhelm you as most of the staff your are supporting act as if they started using computers for the first time yesterday. Your work load will most of the time be mind boggling and you will wonder why you accepted the job in the first place. The carpets on the floor are filthy and disgusting and are ripped up. All the walls have scuff marks on them and have never been painted. Helpdesk is placed in a large closet which is a dumping ground for all equipment. I have cleaned some of this up and found items that were 20+ years old. Stay as far away from this organization as you can. The only thing you will learn here is how bad an organization be. You can do far, far better.