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US Small Business Administration

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US Small Business Administration Reviews

4.0

76% would recommend to a friend

(778 total reviews)
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Linda McMahon

78% approve of CEO

52% positive business outlook

US Small Business Administration has an employee rating of 4.0 out of 5 stars, based on 778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The US Small Business Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

778 reviews
3.0
2 Feb 2022

Meh

Recommend
CEO approval
Business outlook

Pros

- $4k+/month - status as a federal employee looks good on a resume - helping people in hurricane/natural disaster recovery - teleworking (huge savings on gas, time, and wardrobe not having to commute into the office)

Cons

- mandatory hours (expected to work 6-7 days/week for 60-84 hours) - paychecks look nice but 18 months of that straight = NO life outside work - accrue leave but not allowed to take it or sell it back - poor management environment (not many “happy, love my life” government employees; ever been to the DMV? Managers acted very entitled and talked down to employees on a regular basis; they’re also the ones who would take 9-5 in-office Mon-Fri positions and take leave throughout the year while the majority (temps) were required to be on mandatory overtime with no perceivable social/family time) - they keep most employees registered as temporary indefinitely (seemed like the federal government’s loophole for being able to underpay people by never providing benefits beyond healthcare, and expensive healthcare at that; met several employees who’d been with the SBA 5+ years still employed as temps without full benefits) - furloughed multiple times throughout - still required to work (with quotas to meet) but went 6 week periods without pay at a time; did receive a lump sum in back pay on the back side of that, but those were some long “no income” periods - not allowed to have other jobs (no side hobby jobs, etc - ex. Uber/Lyft driving, bartending, lawn mowing, etc) - loan officers but unlicensed and work in systems that aren’t generally laterally transferable skills outside the SBA/into the civilian workforce - loan/grant determination criteria changed so often you regularly feel you don’t know what you’re doing. As soon as you get accustomed to one set of approval/decline rules, management would changed them (est. every 3 weeks or so new guidelines were put out that contradicted the old ones) - dealing with angry, entitled folks looking to work a pandemic situation to advance their business more than you feel like you’re helping people in truly bad situations; not a lot of thank you’s so much as “I demand to speak to a manager” regardless of staying tactful, respectful in tone and verbiage, etc. - the culture is basically that most everyone who is applying has to be vetted for fraud (which transitioned to management treating their employees like every overworked person filing sick leave, deaths in the family due to the covid pandemic we’re working to overcome, or even something as obviously legitimate as military leave with legitimate documentation to support said claims was also likely lying / committing work leave fraud)

4.0
25 Feb 2020
Recommend
CEO approval
Business outlook

Pros

Sac office is used as an overflow so when you work there you are working on big disasters. It is rewarding, but you are in a big building with lots of cubicles so you better get along with people.

Cons

Wish there was more overtime. Im very flexible so not many cons from me but the average person would complain about working at a government job.

2.0
30 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Good job for retiree who doesn't need steady employment and doesn't mind being away from home for an extended period of time. You'll travel to disaster areas and live in a hotel. Per diem is generous enough to cover food and expenses. Coworkers are mostly pleasant and sincerely looking to help people who have suffered a loss due to a disaster.

Cons

This is an intermittent position with a four-year term. There are no benefits; no paid vacation, no sick time, no health insurance, no retirement. There may be years when you don't work at all. It wasn't revealed to me that there are levels within the job (Core, Seasonal) where some employees have preference, and are first to be called for work, over others. Within my four year term there was a stretch of more than a year that I did not work at all. A large percentage of employees have graduate degrees - so having a title of "Customer Service Representative" is not an ego booster. You'll need to be able to absorb a great deal of information with just a few days training. If you don't like forms or online applications this is not the job for you.

Viewing 1 - 3 of 778 Reviews

Glassdoor has 1,141 US Small Business Administration reviews submitted anonymously by US Small Business Administration employees. Read employee reviews and ratings on Glassdoor to decide if US Small Business Administration is right for you.