Does USA Contact Point pay their employees well?

According to anonymously submitted Glassdoor reviews, USA Contact Point employees rate their compensation and benefits as 2.1 out of 5. Find out more about salaries and benefits at USA Contact Point. This rating has been stable over the past 12 months.

How satisfied are employees working at USA Contact Point?

50% of USA Contact Point employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USA Contact Point 3.7 out of 5 for work life balance, 2.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at USA Contact Point?

Customer Service Representative (6) , Retention Agent (2)

What are the pros of working at USA Contact Point according to real employee reviews?

"You get to schedule how many hours you want to work 24/7 and when you want to work." ((in 3 reviews))

What are the cons of working at USA Contact Point according to real employee reviews?

"The pay is horrible you get paid .13 a minute if your retention is high then you will get paid max .18" ((in 3 reviews)); "No real training, you teach yourself." ((in 3 reviews))

USA Contact Point Reviews

2.8

50% would recommend to a friend

(22 total reviews)

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (22 reviews)

USA Contact Point has an employee rating of 2.8 out of 5 stars, based on 22 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USA Contact Point employee rating is 27% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

22 reviews

1.0

5 Aug 2014

Unexceptable

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Picking hours and working from home

Cons

No help, no legit replies to emails, got hired was unable to log in or launch a call sent over 10 emails for assistance and got no reply then recieved email that I was terminated..horrible management no communication skills

1.0

4 Apr 2015

Dont even bother with this company

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

no redeeming qualities , whatsoever They pay their agents for a while , then drum up a bogus quality asessment right before pay day, which cuts the agent pay in half. Nice , huh??

Cons

company uses a number of credit report firms , none of which issue refunds on time. By the time they issue, the charges have built of over many months....ruining whatever credit the customer was trying to preserve. Many cases of fraud involving stolen credit card numbers, with police involved.

1.0

22 Nov 2014

Sucks

Customer service

Recommend

CEO approval

Business outlook

Pros

First 2days you get a lot of calls you make your own schedule

Cons

Not enough pay not enough calls Setting you up for failure

Viewing 1 - 3 of 22 Reviews