Does USAContactPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, USAContactPoint employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at USAContactPoint. This rating has been stable over the past 12 months.

How satisfied are employees working at USAContactPoint?

62% of USAContactPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAContactPoint 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at USAContactPoint?

Customer Service Representative (7) , Agent (4) , Customer Care Agent (3) , Call Agent (2) , Customer Service (2) , Inbound/Retention (2) , Phone Agent (2) , Retention Specialist (2)

What are the pros of working at USAContactPoint according to real employee reviews?

"The training is good too get started and begin work" ((in 5 reviews))

What are the cons of working at USAContactPoint according to real employee reviews?

"Also, the pay is $.18/minute talk time and this would be fine if you were actually talking for the hours that you signed on to work!" ((in 4 reviews))

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USAContactPoint

USAContactPoint Reviews

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3.2

62% would recommend to a friend

(20 total reviews)

55% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Culture and values

3.4

Career opportunities

3.2

Senior management

2.8

Compensation and benefits

USAContactPoint has an employee rating of 3.2 out of 5 stars, based on 20 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAContactPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

20 reviews

3.0

14 Apr 2015

Better than I expected

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Get hired the same day, work from home, flexible schedule. I started my first day @ 9am this morning. I schedule myself for 4 hours. I only have 2 hours of talk time and I've already made $31.00. That's $15 per hour. My advice to newbies is, before you start your shift, give yourself about an hour to read the FORUM.

Cons

Script information, help etc are in the FORUMS. You need to read the forums before your shift if you want a good idea of how to handle a call.

2.0

10 Aug 2014

Experience not good at all

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

You are hired immediately, you have no interviews and you start soon after you finish training which is very easy.

Cons

Even though you choose your own hours, the calls are slow. They put you in certain Tiers where you do not receive any calls, the pay is very little and to top it off, their phone dialer constantly fails to work properly. You have a schedule to adhere to and when the dialer is not letting you log on makes that very difficult and you are penalized for it even though its not your fault their equipment is not working.

4.0

5 Nov 2013

USA Contact Point experience

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Working at USAContactPoint is really great for a couple reasons – you get to work at home, you get to set your own hours, and basically no one bugs you.

Cons

You have to be present when you are working. You calls are reviewed by supervisors, so if you have screaming kids or a TV in the background they are going to know and you will get reprimanded.

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Better than I expected

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