Ineffective Leadership, Company Lacks Clear Direction, Stability Concerns
Pros
Many of my coworkers were absolutely wonderful to work with. Their product offerings show a lot of promise within the EdTech industry, it's a cool concept and there's definitely a market need for it.
Cons
This company shows some serious signs of future stability issues. Lots of recent changes in leadership, shuffling of titles and responsibilities, and staff cuts where the open positions are not backfilled. Many team members are saddled with enough work to satisfy two full-time positions, with consolidation of job duties, all without any increases in salary. There's a serious lack of upward mobility within the Customer Success team and there is a huge push to implement major process changes without any demonstrated reason or discussion as to why these major process changes might be beneficial. Departments within the company have felt less collaborative. Certain departments appear to be very disorganized and it's hard to track down answers or assistance for more complex support issues. Leadership appears to be ineffective and disorganized. Certain managers are completely left out of organizational discussions and there's a very noticeable lack of value displayed towards the Customer Support team. Leadership actually referred to Customer Support initiatives as "low hanging fruit".
