Pros
The primary strength of working at Understood.org is the people. You’ll likely have the opportunity to collaborate with and learn from an exceptionally intelligent group of colleagues. The benefits package is also a meaningful positive.
Cons
While the organization publicly emphasizes a commitment to an inclusive workplace, the lived experience for many does not consistently reflect those stated values. Issues around diversity and inclusion are noticeable, and there are huge gaps between external messaging and internal culture. I personally experienced microaggressions during my time at the organization, and observed a consistent lack of meaningful accountability when these concerns were raised. From a leadership perspective, there is often a sense of uneven capability across teams, with decision-making sometimes feeling disconnected from frontline realities or lacking in clarity and direction. Career progression, or lack thereof is another red flag worth mentioning. Promotions are limited and infrequent and there is little upward mobility over time despite strong performance.