Does United Ground Express pay their employees well?

According to anonymously submitted Glassdoor reviews, United Ground Express employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at United Ground Express. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at United Ground Express?

29% of United Ground Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated United Ground Express 2.4 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at United Ground Express?

Ramp Agent (46) , Customer Service Representative (33) , Cross-Utilized Agent (17) , Customer Service Agent (14) , Passenger Assistance Agent (14) , General Manager (9) , PAA (9) , Ramp Agent/Baggage Handler (9) , Passenger Service Agent (8) , Customer Service (6) , Customer Service Representative (CSR) (6) , Dispatcher (5) , CSA (4) , Team Lead (4) , Agent (3)

What are the pros of working at United Ground Express according to real employee reviews?

"Flight benefits are great and working with planes is fun" ((in 102 reviews)); "Flight benefits, working with aircraft, cool people" ((in 38 reviews)); "Travel benefits are good whenever you can get someone to cover your shift for travel time." ((in 21 reviews)); "great people" ((in 8 reviews)); "Great coworkers" ((in 5 reviews))

What are the cons of working at United Ground Express according to real employee reviews?

"low pay not enough hours" ((in 51 reviews)); "Upper management is a mess." ((in 7 reviews)); "No work life balance" ((in 6 reviews)); "You are expected to work extremely long hours and weekends without extra compensation." ((in 6 reviews)); "The supervisors, leads, and trainers are clueless." ((in 6 reviews))

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United Ground Express

United Ground Express Reviews

2.5

29% would recommend to a friend

(338 total reviews)

26% positive business outlook

Ratings by category

3.5

Diversity and inclusion

2.7

Compensation and benefits

2.4

Culture and values

2.4

Work/Life balance

2.3

Career opportunities

2.0

Senior management

United Ground Express has an employee rating of 2.5 out of 5 stars, based on 338 company reviews on Glassdoor which indicates that most employees have an average working experience there. The United Ground Express employee rating is 29% below average for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

338 reviews

2.0

26 June 2026

Flight benefits but low pay and poor management

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Flight benefits for United and probably tips?

Cons

Low pay and bad management. Not worth a full time job here probably just a part time job.

3.0

17 June 2026

Travel benefits and easy work, but management issues persist

Team lead

Recommend

CEO approval

Business outlook

Pros

Travel benefits, overtime, easy work

Cons

Bids, management, long delays and no extra benefits, union updates

3.0

14 June 2026

Its an ok place

Passenger assistance agent

Recommend

CEO approval

Business outlook

Pros

Wonderful people to work with Company culture

Cons

Scheduling is mysterious Lots of standing/walking

Viewing 1 - 3 of 338 Reviews

Jobs at United Ground Express

(MEM) Full-Time Customer Service Agent

Memphis, TN

USD 27K - USD 35K /yr

(Glassdoor Est.)

View job

Airport Agent - Customer Service & Ramp (Full-Time) (MAF)

(SYR) Part-Time Customer Service Agent

(STL) Part-Time Customer Service Agent (Alaska)

Saint Louis, MO

USD 30K - USD 41K /yr

(Glassdoor Est.)

View job

(MEM) Part-Time Customer Service Agent

Memphis, TN

USD 27K - USD 34K /yr

(Glassdoor Est.)

View job

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United Ground Express

United Ground Express Reviews

Ratings by category

Reviews by job title

Flight benefits but low pay and poor management

Travel benefits and easy work, but management issues persist

Its an ok place

Jobs at United Ground Express

United Ground Express reviews FAQs

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