Pros
Convenient Cedar Bluff location that is easily accessible with several places to eat nearby-too bad customer service only has a 30 minute lunch
Cons
This company does the medical soft Collections for University of TN Hospital and Dr offices. The customer service dept is poorly managed with a lot of gossip, cliques, and turnover. The Customer Service dept is the dumping ground for the billers and AR reps that want to clear their Q, putting unnecessary tasks on customer service personnel, and according to the trainers, management prefers to look the other way. There is no streamlining of procedures within the depts and questions about a policy or procedure or a suggestion for improvement are absolutely not welcome. Constant threats of being written up for clothing choices and break times got a little irritating-really? We're not in the 5th grade. I logged in one minute early from all my breaks and lunch. Management uses work-time to video chat with family about grandkids instead of sitting with new employees to see how their training is progressing. You will be forced on the phone before you have learned 1/20th of what you need to know to help the customer. Customer Service is not a priority in this company as the majority of calls that go out to customers are automated recorded calls--not live agent calls that can actually talk with the customer and set up a payment plan. This job was a huge disappointment, there was a lot of female drama (office of all women), and the lowest pay I've ever had. Previously, I came from being the Practice Manager for a busy surgical oncology Medical Office. I supervised 32 people; going to UPA was the equivalent to feeling like I was back in middle school.