UpCloud Reviews

3.1

52% would recommend to a friend

(42 total reviews)

Arno Schäfer

Not enough data to show CEO approval

37% positive business outlook

UpCloud has an employee rating of 3.1 out of 5 stars, based on 42 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UpCloud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

42 reviews
1.0
23 Aug 2024

A dystopia in denial

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A beautiful office at the heart of Helsinki (thanks to the current Office Manager who stands out as a rare bright spot, ensuring that the office premises are well-maintained and that employees' well-being is considered, organizing fun activities, and keeping fridges stocked with food and beverages) An extensive occupation health plan with Terveystalo Extra contractual / gift holidays A diverse product portfolio Excellent support team

Cons

Let me share my first impression entering the Helsinki office: dead silence! I found it odd that in such a beautiful office space people didn't talk, the energy was very dark. Nothing was Up-lifting. Now I understand why... Brace yourself and read below. The company culture is toxic and the values are only in paper. Any great efforts made by single individuals are sabotaged by incomplete and biased HR people (they are the principal joy killers of the company). HR strategy is truly bizarre! Great people are let go without proper explanations and incapable people are promoted. The company brand identity is schizophrenic and this uncertainty is reflected throughout the operations: to whom are we selling? What our marketing communications and content be like? The biggest problem is that UpCloud has many junior and inexperienced people in key middle-management positions. They happened to find themselves at UpCloud in its startup earlier days and after several years they are now pretending to be managers and making decisions. Especially Marketing is non-existing. Most of the marketing people are without any marketing education or experience. One person moved from HR in UpCloud to marketing overnight (because she was in the in-group). There are no actual content creators in marketing. Freelancers are being hired and employees in-house who would have content marketing skills and experience to apply are not fully utilised. The company falsely claims that people are given internally opportunities to learn and grow and move to other roles. Again, if you are in the in-group you are promoted and change positions overnight, if not, they will sacrifice you. Talented employees feel stifled, with their hands tied, and it's nearly impossible to achieve anything. Great ideas are consistently met with rejection, and there's a noticeable lack of support from managers and direct colleagues, forcing employees to seek answers elsewhere. Top management's detachment is astonishing, as they appear to live in an ivory tower, maybe in Thailand or perhaps flying a plane somewhere, disconnected from the toxic culture that permeates the workplace. Nepotism and favoritism are rampant, further exacerbating the negative environment. At UpCloud, there are only certain individuals who hold influence, leaving the rest of the employees as second-class citizens who must comply with their ways of doing things. There is no true cultural diversity, you do as the Finns do and prefer. As a glaring example of this toxic and non-inclusive culture, office policies seem to value dogs more than employees. Dogs are referred to as "furry family members" by an HR person and prioritized over people. Even when employees have allergies or religious concerns, such as Muslims who consider dogs non-hygienic, no one cares. You are red-flagged that you don't fit the "company culture" that the powerful in-group created because they want to bring their dogs to work and remain satisfied. This policy highlights how the preferences of a select few dictate the rules, further alienating the rest of the staff. A marketing supervisor once shouted at me because I called him after receiving a message from him in Slack that seemed urgent saying angrily: "Why you call me? Has someone died? Only if someone dies you should call me!" Sales and marketing teams have hired and fired around 10 people (I lost count) in 1 year. Not a stable environment. Bad financial management. Unrealistic expectations and targets. Developers and engineers are brilliant yet they struggle to get heard. They are too afraid to shake the equilibrium of this dystopian company. They receive their high salaries, so why bother? They can tolerate toxicity since money talks.

1.0
4 Apr 2024

Dishonest and toxic company

Recommend
CEO approval
Business outlook

Pros

The office is rather nice.

Cons

This company will think of excuses to fire you so that the company can avoid paying out the full value of the commissions for deals that you closed. HR will also invent inquiries that never happened and hearings that were never conducted just ensure that the company can justify the termination. Company staff will makes racist and misogynistic jokes about Asian women in front of a customer. When this is referenced in front of the CEO, he laughs along and HR does nothing after this is reported to them. The leadership does not trust anyone and control everything from HQ regardless of what they claim. There is a special "in" group of employees whom the leadership listens to and takes special care of, if you are not in this group, your opinions do not matter and you do not exist to the leadership team.

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UpCloud Response
2y
Hello, Sorry to hear about your experience. Creating an inclusive and empowering workplace for all our employees, no matter where they are situated, is of utmost importance to us. At UpCloud, we take compliance seriously, ensuring that we follow laws and regulations in all countries where we operate. This commitment to compliance also includes how we handle employee compensation. It's important to clarify that our procedures regarding terminations are strictly aligned with legal and ethical standards. Should there ever be any concerns or questions regarding compensation or termination, we encourage open communication between all parties involved to ensure clarity and fairness. Furthermore, your mention of inappropriate behaviour in the workplace is deeply concerning to us. At UpCloud, we hold deep respect for diversity and inclusivity, seeing them as fundamental values that enrich our workplace.We take racism seriously and handle all cases according to our company process.We have zero tolerance for discrimination and harassment and we have established protocols to address such incidents promptly and effectively. Thank you for your feedback, Best regards, UpCloud team
2.0
19 Feb 2023
Recommend
CEO approval
Business outlook

Pros

* Office * Benefits * Comfortable people with a big heart from the Ops team <3

Cons

* Strange politics of cross-team interactions: when a manager of another team forces you to work on a feature for them, even if you are stuffed with your own tasks in the backlog * Missing vector of development: you are working in a vacuum where everyone starting from C-level and ending with engineers doesn't know what should be developed. No planning, no big picture, and no clear communication * Fake supportive atmosphere: asking for help or support here is like screaming into the void. Instead, people will gossip about how you underperform * No professionalism, as well as growth: people missing important calls, sharing misunderstood info, and creating conflicts from nowhere

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UpCloud Response
3y
Hello, Thank you for leaving a review for UpCloud! We appreciate the time you have invested in leaving your review. We are delighted to hear you enjoyed the office facilities, benefits, and spending time with your coworkers at UpCloud. The Operations team definitely deserves the shoutout - they are an awesome bunch of people! We are sorry to learn about your unfavourable experiences with cross-team collaboration, management, and lack of direction. These are all matters that we cherish highly, and therefore, it is especially unfortunate - yet valuable - to learn about your personal experiences. One of UpCloud’s company values is transparency which we promote in all we do. For instance, we hold regular company-wide meetings to update on company and team goals, successes, and challenges. Additionally, we promote cross-team team collaboration between teams and departments. We continuously look to establish better channels and practises to discuss dependencies across different areas and domains together with the necessary parts and agree on the plans and priorities. Thank you again for your review! Best Regards, UpCloud team
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Glassdoor has 46 UpCloud reviews submitted anonymously by UpCloud employees. Read employee reviews and ratings on Glassdoor to decide if UpCloud is right for you.