UpNest Reviews

It really saddens me to have to write this. I say this because UpNest truly offers a one-of-a-kind service and if/when the product is implemented in a functional and streamlined way, it will be an invaluable resource to clients. The sales and customer service team in Indy are unlike any I have worked for. They are a highly motivated team that believe in the service and believe they are helping people. Unfortunately, through my almost two years with the company, I can equate the experience to being with an abusive significant other. The constant gaslighting from the CEO and Executive Office is exhausting and undeserved. The comp plan was consistently reduced while salaries dropped. The original sales people were hired in making a salaried almost 50k a year while in recent months associates doing the same job have been capped at around $18 hourly. I have watched the CEO take away PTO from select associates, withhold pay, as well as consistently allow the accounting department mess up paychecks months in a row with no reprimand. Meanwhile, the sales team hits goal and are reprimanded for not hitting growth. The people running this company have no experience with sales/sales teams and set goals based on imaginary numbers — not data. Data that determines pay is consistently incorrect. Even with Indy managers reporting this incessantly to the marketing and engineering team, few changes were ever made to increase reporting accuracy - so if you work here, expect to keep track of every single call, sale, minute on the phone, and metric yourself... because more than likely, the reporting will be wrong and you will not get paid unless you can prove that the data that determines your paycheck is incorrect... (which it always is) Recent staffing changes have poorly impacted morale in the office. Some of the new leadership in Indy is a hot mess with a laughable amount of experience in the start-up and sales world. In addition to little experience, the new leadership dances a fine line of federal legality — as a specific leader has threatened several employees with termination for discussing wages, which is a direct violation of the National Labor Relations Act. Yikes. Working a call center of 300 minimum wage employees and an office of 20 highly intelligent and autonomous sales people are vastly different. However, for whatever reason, the company refused to promote from within and has hired externally the last 3 times (the only times we’ve created/needed Supervisor positions) despite highly qualified internal candidates. So if you work here, please do not expect ANY career growth. This is a stepping stone/dead-end job in every definition of the phrase, with the exception of maybe the product/engineering side of things. In a nutshell, I made some incredible life long friends at UpNest. I learned a lot about real estate from my coworkers and our partner agents. But I would never recommend that anyone that I care about work here in its current state.